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- Tasks: Drive client success and revenue growth for high-value enterprise accounts.
- Company: Join a dynamic team at Appointedd, a leader in innovative solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and career development opportunities.
- Other info: Opportunity to work with top-tier clients and grow your career.
- Why this job: Be a strategic advisor and make a real impact on client relationships.
- Qualifications: Experience in client management and a strong commercial mindset.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Client Success Manager is a commercially-minded, strategically-driven role at the heart of Appointedd's enterprise growth engine. This is not a reactive support function — it is a proactive revenue role. The Senior CSM owns a portfolio of high-value enterprise accounts and is directly accountable for net revenue retention, expansion pipeline, and the long-term commercial success of each relationship. You will operate as a trusted strategic advisor to senior client stakeholders, identifying and closing growth opportunities, orchestrating internal resources, and positioning Appointedd as an indispensable part of each client's commercial infrastructure.
COMMERCIAL ACCOUNTABILITY
- Own NRR across your portfolio — target >115%
- Drive upsell and cross-sell into existing accounts and associated business units
- Identify and close expansion opportunities without reliance on the sales team
- Maintain a live, qualified pipeline of expansion opportunities within your portfolio
Senior Client Success Manager in Edinburgh employer: Different Technologies Pty Ltd.
Contact Detail:
Different Technologies Pty Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Client Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. We want you to walk in as a knowledgeable candidate who can discuss how you’ll drive net revenue retention and expansion opportunities.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven upsell and cross-sell in previous roles. We love hearing about your achievements and how you can bring that same energy to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for proactive candidates who are eager to be part of our growth journey.
We think you need these skills to ace Senior Client Success Manager in Edinburgh
Some tips for your application 🫡
Show Your Strategic Mindset: When writing your application, make sure to highlight your strategic thinking skills. We want to see how you can proactively drive revenue and identify growth opportunities, just like the role requires.
Tailor Your Experience: Don’t just send a generic CV! Tailor your experience to match the job description. We’re looking for someone who has a proven track record in managing high-value accounts and driving net revenue retention.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for client success and how you’ve made a difference in previous roles.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Different Technologies Pty Ltd.
✨Know Your Numbers
As a Senior Client Success Manager, you'll need to demonstrate your understanding of net revenue retention and expansion strategies. Brush up on relevant metrics and be ready to discuss how you've successfully managed similar portfolios in the past.
✨Showcase Your Strategic Mindset
This role is all about being proactive. Prepare examples of how you've identified growth opportunities and closed deals without relying on sales teams. Highlight your ability to think strategically and act as a trusted advisor to clients.
✨Understand Appointedd's Value Proposition
Familiarise yourself with Appointedd's offerings and how they fit into clients' commercial infrastructures. Be prepared to discuss how you can position the company as an indispensable partner for enterprise clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Think of specific scenarios where you've turned challenges into opportunities, and be ready to share those stories during the interview.