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- Tasks: Provide first-line support for product queries and ensure smooth product usage.
- Company: Join Appointedd, a dynamic company powering premium retail experiences.
- Benefits: Enjoy a competitive salary, flexible remote work, and opportunities for growth.
- Why this job: Be the bridge between customers and product, making a real impact every day.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Fast-paced environment with a focus on customer satisfaction and operational excellence.
The predicted salary is between 28800 - 43200 £ per year.
Location: Edinburgh HQ / Remote
Employment type: Full Time
Department: Product
Reports to: Product Manager
About Appointedd
Appointedd powers high-value customer moments for premium retail brands. Our platform supports complex booking, scheduling and in-store service journeys — and when it works well, it drives real revenue impact. As we grow, we’re enhancing our product team to ensure our customers are well supported. The Product Operations Exec plays a key role in making sure customers get fast, accurate help and that product usage runs smoothly day‑to‑day.
About the role
This is a hands‑on, operational support role within the Product team. You will act as the first line of product support for our enterprise customers, helping resolve queries quickly, delivering guidance and training, and ensuring issues are triaged correctly. You will report directly to the Product Manager and work closely with:
- Our Product Manager (for product insight and escalation)
- Our Support Engineer (for technical issue resolution)
- Our offshore Support team (to scale and manage ticket flow)
- Client Success Managers (to support operational queries so they can focus on commercial opportunities within our accounts)
You are the operational bridge between customers and product.
Core Responsibilities
- First‑line product support (primary focus)
- Act as the first point of contact for operational product tickets.
- Answer day‑to‑day product questions clearly and confidently.
- Provide live training to drive effective product adoption.
- Triage issues appropriately — resolving directly where possible.
- Escalate technical bugs to the Support Engineer and see them through to resolution.
- Proactively identify recurring themes and propose solutions to the Product Manager.
- Proactively identify areas for self‑service and propose solutions to the Product Manager.
- Train the offshore Support team to ensure tickets are handled efficiently and consistently.
- Product insight escalation
- Propose, discuss and support product solutions that maximise self‑service.
- Identify recurring patterns in tickets and queries.
- Feed structured insights into the Product Manager.
- Distinguish between:
- user error
- training gaps
- process issues
- genuine product improvements
- You are providing high‑quality input that will help define roadmap priorities.
- Centralised support for Client Success Managers
- Serve as the operational support for CSMs on product‑related queries.
- Identify ways the product can educate and empower CSMs so they can focus on commercial conversations.
- Support preparation for client meetings when product insight is needed.
- Ensure operational friction doesn’t slow down.
Product Operations Executive in Edinburgh employer: Different Technologies Pty Ltd.
Contact Detail:
Different Technologies Pty Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Executive in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product operations. Think about how you would handle specific customer queries or operational challenges, and be ready to share your insights.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, highlight examples where you've triaged issues or improved processes. This will demonstrate your ability to thrive in a fast-paced, customer-facing role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Appointedd.
We think you need these skills to ace Product Operations Executive in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Operations Executive role. Highlight relevant experience and skills that match the job description, especially in customer support and product knowledge.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully handled operational support or resolved customer queries in the past.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, demonstrate your communication skills in your application. Use clear and concise language, and make sure to convey your confidence in handling product-related questions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Different Technologies Pty Ltd.
✨Know the Product Inside Out
Before your interview, make sure you understand Appointedd's platform and how it supports premium retail brands. Familiarise yourself with common product queries and issues that customers might face, as this will help you demonstrate your ability to provide effective first-line support.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer queries or triaged issues in the past. Highlight your ability to identify patterns in problems and propose solutions, as this aligns perfectly with the role's focus on operational support and product insight.
✨Practice Clear Communication
As a Product Operations Executive, you'll need to communicate effectively with both customers and internal teams. Practice explaining complex concepts in simple terms, and be ready to demonstrate your training skills. Consider role-playing scenarios where you provide guidance or training to a customer.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during your interview. This could include inquiries about the current challenges the product team faces or how they measure success in customer support. Asking thoughtful questions shows your genuine interest in the role and helps you assess if it's the right fit for you.