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- Tasks: Bridge communication between clients, families, and care teams to ensure high-quality support.
- Company: Join MSH Healthcare Ltd, a community-focused domiciliary care provider.
- Benefits: Company vehicle, supportive culture, ongoing training, and varied daily tasks.
- Why this job: Make a real difference in people's lives while growing your career in care.
- Qualifications: Experience in health or social care, excellent communication skills, and a full UK driving licence.
- Other info: Inclusive workplace that values diversity and promotes personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Office-based with regular field visits (mileage reimbursed)
Schedule: Shift pattern will apply with rotating weekends
Make everyday support feel extraordinary. MSH Healthcare Ltd is looking for a Care Liaison Officer to join our friendly, community-based domiciliary care team. This key role bridges communication between service-users, families, care teams, and professionals—ensuring smooth onboarding, responsive coordination, and high-quality support.
You will also have a dedicated team of carers under your wing—supporting their day-to-day needs, keeping them informed, and helping them deliver compassionate, person-centred care.
Your mission:
- Be the first point of contact for new clients and families—explaining services, booking assessments, and handling initial paperwork.
- Build strong relationships with your team of carers—supporting them with daily queries, care updates, and rota coordination.
- Coordinate feedback from GPs, nurses, OTs and social workers to help develop and update person-centred care plans.
- Maintain regular contact with service-users and relatives, providing updates and resolving concerns.
- Carry out satisfaction calls/visits after onboarding and every six weeks—recording and escalating feedback where needed.
- Work closely with schedulers to match carers’ skills and availability with client needs, including rota problem-solving.
- Identify and elevate any risks or safeguarding concerns to the appropriate leads within two hours.
- Respond to stage-one complaints within set timeframes—investigating and resolving where possible.
- Represent MSH Healthcare Ltd at discharge planning meetings, community events, and local forums to build partnerships.
- Keep accurate, GDPR-compliant notes using our electronic care management system.
- Filling in on care for new packages and mentoring in new recruits.
Experience:
- Experience in health or social care, ideally within home care or care coordination roles.
- Excellent communication and interpersonal skills.
- Organised and proactive approach to multi-tasking.
- Comfortable using digital care systems and handling sensitive data.
- Understanding of safeguarding, GDPR, and CQC expectations.
- Full UK driving licence and access to a car (essential).
Why you’ll love it here:
- Use of Company Vehicle
- Supportive team culture focused on wellbeing and growth
- Ongoing training and development opportunities
- A varied, people-focused role where no two days are the same
About MSH Healthcare Ltd: MSH Healthcare Ltd provides high-quality, person-centred care to individuals in their own homes. We’re committed to responsive, compassionate service that empowers both clients and care staff. As part of our team, you'll be supported, valued, and encouraged to grow.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to fostering an inclusive and diverse workplace where everyone is treated with dignity and respect.
Apply today to join MSH Healthcare Ltd and help us deliver care that truly makes a difference.
Care Liaison Officer – Domiciliary Care employer: Different Technologies Pty Ltd.
Contact Detail:
Different Technologies Pty Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Liaison Officer – Domiciliary Care
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at MSH Healthcare Ltd. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination and communication. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for person-centred care during interviews. Share specific examples from your past experiences that highlight your commitment to supporting both clients and care teams—this will make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you fresh in their minds.
We think you need these skills to ace Care Liaison Officer – Domiciliary Care
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Liaison Officer role. Highlight your experience in health or social care, especially if you've worked in home care or care coordination before. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role is all about bridging communication, be sure to demonstrate your excellent interpersonal skills in your application. Share examples of how you've built strong relationships with clients or teams in the past—this will really help us see your potential!
Be Organised and Proactive: We love a proactive approach! In your application, mention any experiences where you’ve successfully managed multiple tasks or solved problems on the go. This will show us that you can handle the dynamic nature of the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about MSH Healthcare Ltd and what we stand for.
How to prepare for a job interview at Different Technologies Pty Ltd.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as coordinating care plans and maintaining communication with service-users and families. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role heavily relies on effective communication, prepare examples that highlight your interpersonal skills. Think about times when you've successfully resolved conflicts or built strong relationships in previous roles. Be ready to discuss how you would handle various scenarios involving service-users, families, and care teams.
✨Demonstrate Your Organisational Skills
The Care Liaison Officer position requires a proactive approach to multi-tasking. Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with multiple clients and carers. You might want to share specific tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview, where you'll need to demonstrate your problem-solving abilities. Think about potential challenges you might face in the role, such as handling complaints or coordinating care under pressure. Practising your responses will help you feel more confident and prepared.
