Business Support Officer (Administrator) in Canvey Island

Location: Silverpoint Court Care Home, Silverpoint Marine, Canvey Island, Essex SS8 7TN

Contracted Hours: 30 hours per week (Monday - Friday)

Rate of Pay: £14 per hour

We are seeking a highly experienced, organised, and exceptionally professional Business Support Officer to provide critical operational and administrative leadership within our Home. This is a key role at the heart of our service, ensuring the Home Manager is fully supported and the home operates smoothly, compliantly, and to the highest standards.

About the Role: As our Business Support Officer, you will play a pivotal role in the day-to-day running of the home. You will take ownership of essential weekly and monthly operational tasks, maintain robust administrative systems, support recruitment and onboarding, and ensure that all compliance and governance requirements are met with precision. This is an ideal opportunity for someone who thrives in a responsible, fast-paced environment and takes pride in delivering work to an exceptional standard.

Key Responsibilities

• Lead on weekly occupancy, agency usage, payroll submissions, and data reporting.
• Maintain accurate rotas, staffing records, and personnel information.
• Manage staff files, conduct monthly audits, and support HR and compliance processes.
• Drive recruitment administration, onboarding, and new starter documentation.
• Support financial operations including invoices, petty cash, budget tracking, and minute-taking.
• Maintain accurate resident documentation including contracts, enquiries, and bed lists.
• Monitor training compliance and ensure all mandatory records are kept up to date.
• Provide a polished, professional front-of-house presence and oversee daily office coordination.
• Ensure all sensitive data is handled in line with GDPR, confidentiality, and best practice.

About You

We are looking for an individual who brings significant administrative experience and a high level of professional maturity. You will excel in a busy environment and demonstrate:

• Strong administrative expertise, ideally gained in a demanding or regulated setting.
• Exceptional organisational, prioritisation, and time‑management abilities.
• High accuracy and confidence handling confidential information.
• Excellent communication skills and the ability to build strong working relationships.
• Proficiency with Microsoft Office and the ability to quickly learn internal systems.
• The ability to work independently, make sound decisions, and meet deadlines.

Desirable:

• Previous experience within the healthcare or care home sector.
• Working knowledge of GDPR and data governance.

What We Offer

• Competitive pay and paid training hours.
• Enhanced pay rate for Bank Holidays.
• Flexibility of work hours.
• Workplace pension scheme.
• ‘Refer a Friend’ bonus up to £1000.
• Staff longevity award scheme.
• Enhanced DBS check paid after 6 months’ employment.
• Comprehensive induction and funded qualifications via our apprenticeship programme.
• 5.6 weeks’ annual leave.
• Supportive team environment with development opportunities.
• Free 24-hour confidential employee support helpline.
• Nellsar work uniforms provided.

Why Choose Nellsar?

Nellsar has been a family-run care provider since 1988, operating 13 homes across Kent, Surrey, and Essex. We pride ourselves on delivering exceptional, person-centred care while supporting the wellbeing and growth of our staff. At Silverpoint Court Home, you’ll be part of a supportive family where every team member contributes to making life meaningful and enjoyable for our residents. Join us and be part of a team that makes every day count.