Business Operations & Resource Utilisation Manager

This role is responsible for leading and coordinating all Business Enablement functions to ensure that Daintta remains a transparent, compliant, efficient, and scalable organisation.

Overview

Their main duties are:

• Overseeing all aspects of business governance, risk and compliance
• Managing resources and utilisation within the consulting workforce
• Driving continuous improvement in business operations

In addition to these key responsibilities, the role also includes supervising IT operations, managing the employee lifecycle, handling office administration, and supporting initiatives related to social values and wellbeing. This position plays a vital role in ensuring Daintta upholds high standards in internal operations, fosters a positive and safe workplace, maintains strong governance, and enforces a solid compliance framework, all of which support the company’s continued growth.

Key Responsibilities

Governance, Risk and Compliance

• Oversee the full lifecycle of policies, procedures, plans, ensuring they remain up-to-date, accurate and compliant with legal, regulatory, HR, data protection, ISO standards, and client requirements.
• Own and manage all governance, risk and compliance activities across Daintta. Manage and maintain Daintta ISO accreditations.
• Conduct internal audits, facilitate external audits and implement recommendations and findings. Identify non-compliance and support remediation. Monitor, track and report organisational compliance performance.

Resource demand management and utilisation

• Manage resource allocation to projects to optimise utilisation across the workforce and maintain a zero-bench.
• Understand the demand from Client Groups and work with Professions to ensure future demands can be met.

Continuously improve and build to scale Business Operations

• Drive simplification of processes and frictionless ways of working across all business operations.
• Identify opportunities to automate, standardise and streamline workflows.
• Ensure Business Enablement supports Daintta's growth and creates a scalable operational backbone.
• Provide management and oversight to business operations functional areas including, employee lifecycle management, resourcing, resource demand management and utilisation, sales operations, IT operations, social values, health and wellbeing, office and facilities management.
• Adhere to Daintta values of transparent, fair and daring at all times.

Skills/Knowledge

The role requires the following key skills / knowledge, non-exhaustively:

• Excellent organisational and task/team management skills
• Excellent data analytics skills to generate data driven insights for decision making
• Excellent problem-solving skills
• Outstanding communication and people skills
• Proactive, structured, detail-oriented and implementation-focused
• Able to juggle multiple priorities in a fast-paced environment
• Highly collaborative with a 'frictionless working' mindset
• Ability to work autonomously with sound judgement
• Ability to multitask multiple priorities in a fast-paced environment

Benefits

We believe in supporting our people both professionally and personally. Here’s what you can expect when you join us:

• Time Off: 25 days annual leave, plus bank holidays; Up to 5 days annual training leave with a dedicated training budget; Up to 3 days annual volunteering leave - give back to the community
• Health & Wellness: Comprehensive Private Health Insurance; Employee Assistance Programme - 24/7 support services; £2,000 Flex Cash Allowance, paid pro-rata over the year
• Financial Benefits: 5% pension contribution; Discretionary company awards and bonuses, based on performance and company targets; Access to Electric Vehicle (EV) Salary Sacrifice scheme
• Professional Development: Up to £1,000 annual training budget (access to additional training and development budget via business case); Up to 5 days annual training leave; 1 professional membership paid annually; Up to £200 of additional IT budget for new joiners
• Perks: Free breakfast every Tuesday in the London office; Fortnightly drinks – in London; Regular social events, quizzes, and guest workshops; Huckletree perks – including gym and restaurant discounts; Employee referral programme; Monthly breakfast club in our Cheltenham office

Location: Hybrid, with 2-3 days working from Daintta office (London/Cheltenham) or on client site as required.

Security Information: Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To qualify, you must be a British Citizen and have resided in the UK for the last 5 years.