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- Tasks: Bridge communication between clients, families, and care teams to ensure high-quality support.
- Company: Join MSH Healthcare Ltd, a community-focused provider of person-centred care.
- Benefits: Company vehicle, supportive culture, ongoing training, and varied daily tasks.
- Why this job: Make a real difference in people's lives while growing your career in care.
- Qualifications: Experience in health or social care, excellent communication skills, and a full UK driving licence.
- Other info: Inclusive workplace that values diversity and promotes personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Office-based with regular field visits (mileage reimbursed)
Schedule: Shift pattern will apply with rotating weekends
Make everyday support feel extraordinary. MSH Healthcare Ltd is looking for a Care Liaison Officer to join our friendly, community-based domiciliary care team. This key role bridges communication between service-users, families, care teams, and professionals—ensuring smooth onboarding, responsive coordination, and high-quality support.
You will also have a dedicated team of carers under your wing—supporting their day-to-day needs, keeping them informed, and helping them deliver compassionate, person-centred care.
Your mission:
- Be the first point of contact for new clients and families—explaining services, booking assessments, and handling initial paperwork.
- Build strong relationships with your team of carers—supporting them with daily queries, care updates, and rota coordination.
- Coordinate feedback from GPs, nurses, OTs and social workers to help develop and update person-centred care plans.
- Maintain regular contact with service-users and relatives, providing updates and resolving concerns.
- Carry out satisfaction calls/visits after onboarding and every six weeks—recording and escalating feedback where needed.
- Work closely with schedulers to match carers' skills and availability with client needs, including rota problem-solving.
- Identify and elevate any risks or safeguarding concerns to the appropriate leads within two hours.
- Respond to stage-one complaints within set timeframes—investigating and resolving where possible.
- Represent MSH Healthcare Ltd at discharge planning meetings, community events, and local forums to build partnerships.
- Keep accurate, GDPR-compliant notes using our electronic care management system.
- Filling in on care for new packages and mentoring in new recruits.
Experience:
- Experience in health or social care, ideally within home care or care coordination roles.
- Excellent communication and interpersonal skills.
- Organised and proactive approach to multi-tasking.
- Comfortable using digital care systems and handling sensitive data.
- Understanding of safeguarding, GDPR, and CQC expectations.
- Full UK driving licence and access to a car (essential).
Why you'll love it here:
- Use of Company Vehicle
- Supportive team culture focused on wellbeing and growth
- Ongoing training and development opportunities
- A varied, people-focused role where no two days are the same
About MSH Healthcare Ltd:
MSH Healthcare Ltd provides high-quality, person-centred care to individuals in their own homes. We're committed to responsive, compassionate service that empowers both clients and care staff. As part of our team, you'll be supported, valued, and encouraged to grow.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to fostering an inclusive and diverse workplace where everyone is treated with dignity and respect.
Apply today to join MSH Healthcare Ltd and help us deliver care that truly makes a difference.
Care Liaison Officer – Domiciliary Care in Barrow in Furness employer: Different Technologies Pty Ltd.
Contact Detail:
Different Technologies Pty Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Liaison Officer – Domiciliary Care in Barrow in Furness
✨Tip Number 1
Get to know the company! Research MSH Healthcare Ltd and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Care Liaison Officer role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to care coordination and communication. Think about real-life examples from your past experiences that demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Care Liaison Officer – Domiciliary Care in Barrow in Furness
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for care shine through! Share personal experiences or motivations that led you to apply for the Care Liaison Officer role. We want to see how much you care about making a difference in people's lives.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in health or social care, and don’t forget to mention your excellent communication skills. We love seeing how your background aligns with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our service-users and carers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MSH Healthcare Ltd!
How to prepare for a job interview at Different Technologies Pty Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Liaison Officer. Familiarise yourself with the key tasks like onboarding clients, coordinating care plans, and maintaining communication with service-users and families. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role heavily relies on effective communication, prepare examples that highlight your interpersonal skills. Think about times when you've successfully resolved conflicts or built strong relationships in previous roles. Be ready to discuss how you would handle feedback from GPs, nurses, and social workers.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Care Liaison Officer. Bring up specific instances where you've managed multiple tasks or coordinated schedules effectively. You might even want to mention any digital systems you've used to keep track of information, as this aligns with the job's requirements.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, ongoing training opportunities, and how they support their staff. This shows you're genuinely interested in the role and helps you assess if MSH Healthcare Ltd is the right fit for you.
