At a Glance
- Tasks: Lead client onboarding and data integration for a next-gen payment processor.
- Company: Join Diesta, a fast-growing start-up revolutionising insurance payments.
- Benefits: Enjoy a hybrid work model, competitive salary, and 22 days annual leave.
- Other info: Collaborate with top insurers and enjoy a culture of trust and transparency.
- Why this job: Make a real impact in the insurance industry with innovative solutions.
- Qualifications: Strong analytical skills and experience with data formats like SQL and Python.
The predicted salary is between 30000 - 42000 € per year.
Diesta is building the next-generation payment processor for the global insurance industry. We are a fast-growing start‑up solving complex data challenges for top‑tier insurers and brokers across the UK, EU, and soon the US. Our platform transforms how insurance payments are managed, making them faster, smarter, and more transparent.
The Role
We are looking for an Implementation Engineer to lead client onboarding, data integration, and end‑to‑end delivery of our platform. This is a hybrid role combining client‑facing consulting, data engineering, and solution design. You will work directly with insurers and brokers to understand their data, processes, and payment flows, often in more detail than they do themselves, and translate that into a robust, scalable solution on the Diesta platform. You will own onboarding projects from discovery to go‑live, build ingestion and reconciliation workflows tailored to each client, and work cross‑functionally with Product and Engineering to refine and improve the overall onboarding experience.
Key Responsibilities
- Client Discovery & Requirements: Lead technical discovery sessions with clients to map out data sources, payment flows, and reconciliation processes. Uncover edge cases, undocumented logic, and operational nuances. Translate business and operational requirements into clear technical specifications.
- Data Analysis & Integration: Analyse complex client datasets (Excel, CSV, PDFs, bank feeds) and identify required transformations. Design and implement data mappings, validation checks, and ingestion workflows. Convert messy or inconsistent data into clean formats aligned with the Diesta schema.
- Solution Design & Delivery: Architect and configure client‑specific ingestion, matching, and reconciliation rules. Build proof‑of‑concept integrations to demonstrate platform value early in onboarding. Execute full implementation cycles, including testing, troubleshooting, and documentation.
- Client Communication & Success: Serve as the main technical point of contact throughout onboarding. Provide clear explanations to technical and non‑technical stakeholders. Build trust with clients by delivering reliable, well‑structured solutions.
- Platform & Process Improvement: Identify common onboarding patterns and contribute to reusable templates and tooling. Collaborate with Product and Engineering to enhance platform capabilities. Help streamline and standardise the onboarding process across clients.
What We’re Looking For
Core Skills:
- Strong analytical mindset with the ability to understand complex operational workflows.
- Experience working with data formats such as CSV, Excel, SQL databases, and APIs.
- Proficiency in SQL (MySQL preferred) and scripting languages like Python.
- Ability to diagnose and resolve data quality, transformation, and mapping issues.
- Comfortable leading client discussions and extracting requirements from ambiguity.
Nice‑to‑Haves:
- Background in fintech, insurance, reconciliation, or payments.
- Experience in implementation engineering, solutions engineering, or technical consulting.
- Familiarity with AWS, ETL pipelines, fuzzy matching logic, or financial data models.
- High ownership and accountability.
- Ability to communicate clearly and confidently.
- Comfortable in fast‑moving, unstructured startup environments.
- Curious, pragmatic problem solver with strong attention to detail.
Within the first 30 days:
- Gain a deep understanding of Diesta’s platform, data models, and reconciliation logic.
- Shadow client onboarding sessions and begin analysing example client files.
- Deliver a small proof‑of‑concept ingestion or mapping task.
Within the first 60 days:
- Own end‑to‑end onboarding tasks with support from senior team members.
- Lead your first client discovery call, capturing requirements and data structures.
- Build and test ingestion workflows, normalisation logic, and validation checks.
Within the first 90 days:
- Take ownership of a full onboarding workstream from discovery to implementation.
- Proactively identify improvements to onboarding processes and platform capabilities.
- Become a trusted contributor to client‑facing delivery and internal engineering discussions.
Join a mission‑driven team addressing real pain points in insurance finance. Be part of a lean, high‑performing team with direct impact on product and client outcomes. Work with top insurers and brokers in an industry ripe for disruption. A culture of high trust, low ego: we value competence, commitment, and transparency. Hybrid work model with a central London office (Bank / Liverpool Street). Regular team lunches and international offsites. State‑of‑the‑art technical equipment. 22 days annual leave (excluding bank holidays).
Interview Process:
- Intro Call with our Chief of Staff to explore your background and aspirations.
- Technical Interview with the Data Lead.
- Onsite Workshop at our London office, collaborate with the team and experience our culture first‑hand.
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology Insurance
Implementation Engineer employer: Diesta
Diesta is an exceptional employer, offering a dynamic and innovative work environment where you can make a tangible impact in the insurance industry. With a culture that prioritises trust and collaboration, employees benefit from a hybrid work model, regular team events, and opportunities for professional growth through hands-on experience with top-tier clients. Join us in transforming payment processing while enjoying a supportive atmosphere and state-of-the-art resources in our central London office.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Get to know Diesta inside out! Familiarise yourself with our platform and the insurance industry. This will help you speak confidently about how your skills can solve our complex data challenges during interviews.
✨Tip Number 2
Practice your client communication skills. As an Implementation Engineer, you'll be leading discussions with clients. Role-play with a friend or use mock interviews to get comfortable explaining technical concepts in simple terms.
✨Tip Number 3
Showcase your problem-solving abilities! Prepare examples of how you've tackled data integration or engineering challenges in the past. We love seeing candidates who can think on their feet and come up with innovative solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our mission-driven team at Diesta.
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Implementation Engineer. Highlight your experience with data formats, SQL, and any relevant projects that showcase your analytical skills. We want to see how you can fit into our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about Diesta and how your background aligns with our mission. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex data challenges in the past. We’re looking for curious, pragmatic problem solvers who can navigate ambiguity, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Diesta!
How to prepare for a job interview at Diesta
✨Know the Diesta Platform Inside Out
Before your interview, take some time to familiarise yourself with Diesta’s platform and its functionalities. Understand how it transforms insurance payments and be ready to discuss how your skills can contribute to this mission.
✨Prepare for Technical Discovery Questions
Since the role involves leading technical discovery sessions, brush up on your ability to extract requirements from clients. Think of examples where you've successfully navigated ambiguity and translated complex data needs into actionable solutions.
✨Showcase Your Data Skills
Be prepared to discuss your experience with data formats like CSV, Excel, and SQL. Have specific examples ready that demonstrate your analytical mindset and problem-solving abilities, especially in relation to data quality and transformation.
✨Communicate Clearly and Confidently
As a main technical point of contact, your communication skills are crucial. Practice explaining technical concepts in simple terms, as you’ll need to build trust with both technical and non-technical stakeholders during the onboarding process.
