Diesel Store Manager - London Selfridges

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Key Responsibilities

• Establish and implement regular action plans in cooperation with Retail Manager, to develop sales for each product category and clientele (both local and tourist).
• Be aware of local trading environment and its impact on sales.
• Act as a brand ambassador to strengthen relationship with VIP clientele.
• Ensure adequate client and prospect databases.
• Support and manage omni-channel activities (in store pick-up, etc.) ensuring full compliance with corporate standards and guidelines.
• Meet inventory accuracy, review merchandise assortment on a regular basis.
• Plan and act to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
• Execute all procedures and processes defined by the company.
• Comply with stock protection and maintain loss reduction standards.
• Achieve financial objectives proposing action plans and adapt quickly and efficiently to any situation.
• Hire passionate people and coach the growth and development of the team in providing excellent and specialized customer service.
• Develop meaningful and loyal client relationships through personal connections and CRM initiatives.
• Keep momentum going towards long‑term strategy despite short‑term pressures while developing strategic plans to achieve long‑term store and organizational goals.
• Analyze CRM data, propose in‑store CRM activities using the data, propose and implement the activities to win new customers and retain existing customers.
• Network with department stores, shopping areas and neighborhood stores to exchange information.
• Establish and maintain a safety management system of the store facility, stocks, equipment.
• Respond properly in the event of disasters (earthquakes, fires, typhoons, thefts, etc.).
• Plan and implement sales objectives on a daily and monthly basis.
• Evaluate staff performance and provide them with feedback and coaching.
• Streamline the workflow and create staff shifts.
• Ensure stores are properly cleaned and maintained (windows, furniture, lighting, etc.).
• Analyze and report on sales, competitors, regional and market trends and other variables.
• Set up and maintain effective VMD based on the VMD guidelines.

You

• Will be part of a passionate team that believes creativity and fun rules the world.
• Will be able to develop your skills and grow in a dynamic and innovative environment.
• Undertake work with a high degree of integrity, leading by example in every situation.
• Take action and ownership, ensuring a dreamlike client experience for our clients.
• Are a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential.
• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results.
• Design, lead and drive store strategy to achieve the best sales performance, by understanding client desires and creating a 360° experience for the client.
• Play an active role in supporting your team on the selling floor, to drive individual and team objectives.
• Actively engage in the wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment.

Key Requirements

• Bachelor degree or above.
• Previous Store Management experience.
• Experience from a luxury brand and English knowledge is a must.
• Strong leadership skills to inspire, motivate and build respectful working relationships.
• Self-motivated, able to work autonomously and results driven.
• Excellent communication, interpersonal, coaching and feedback skills.
• Passion for the Brand.
• Digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.