At a Glance
- Tasks: Provide exceptional client experiences and drive sales through personal connections.
- Company: Join Diesel, a global leader in premium casual fashion.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Embrace a vibrant work culture with endless learning opportunities.
- Why this job: Be part of a dynamic team that values creativity and innovation.
- Qualifications: Sales experience and a passion for fashion are essential.
The predicted salary is between 12 - 15 € per hour.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of clients.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
- Be proactively engaged in cross selling with all Departments and maximise sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge.
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner.
- Ensure and maintain the shop floor and visual display to high standards, complying with company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how to improve and generate new ways, staying up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
Key Requirements
- Previous experience in sales roles; experience in structured Fashion Luxury/Retail Companies is a plus.
- Passionate about retail, client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organization; willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
Client Advisor PT 14h - Selfridges Birmingham employer: Diesel
At Diesel, we pride ourselves on being a dynamic and innovative employer that values creativity and individuality. Our Birmingham location offers a vibrant work culture where employees are encouraged to develop their skills and grow within the company, all while being part of a globally recognised brand in the fashion industry. With a focus on client experience and personal connections, we provide our team with unique opportunities to excel in a supportive environment that celebrates passion and style.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor PT 14h - Selfridges Birmingham
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Diesel's history, values, and latest collections. This will not only impress your interviewers but also help you connect with their vision.
✨Tip Number 2
Practice your storytelling skills! Think of engaging ways to share your past experiences in retail. Show how you've created memorable client experiences or handled tricky situations – this is key for a Client Advisor role.
✨Tip Number 3
Be proactive! When you’re in the store, observe how staff interact with customers. Take notes on what works well and think about how you can bring your own flair to enhance the client experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Diesel.
We think you need these skills to ace Client Advisor PT 14h - Selfridges Birmingham
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share any experiences or stories that highlight your passion for retail and client service. We want to see how you connect with the world of style.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your relevant experience and skills that align with what we’re looking for at Diesel. A personal touch goes a long way!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective on client relationships and how you can create memorable experiences for our customers.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This ensures your application gets to us quickly and efficiently, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Diesel
✨Know Your Brand Inside Out
Before the interview, dive deep into Diesel's history, values, and current trends. Understand their product lines and what sets them apart in the luxury market. This knowledge will help you connect with the brand during your conversation.
✨Master the Art of Storytelling
Prepare to share personal experiences that highlight your client service skills. Think of specific examples where you've created memorable customer experiences or resolved complaints effectively. This will showcase your ability to bond with clients and handle challenges.
✨Showcase Your Passion for Fashion
Be ready to discuss your favourite fashion trends and how they relate to Diesel's offerings. Demonstrating your enthusiasm for the industry will resonate well with the interviewers and show that you're genuinely interested in the role.
✨Engage with Questions
Prepare thoughtful questions about the company culture, team dynamics, and sales strategies. This not only shows your interest but also gives you insight into whether Diesel is the right fit for you. Remember, interviews are a two-way street!
