At a Glance
- Tasks: Deliver exceptional client experiences and drive sales in a vibrant retail environment.
- Company: Join Diesel, a global leader in premium casual fashion with a unique brand identity.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Exciting career development opportunities in a fast-paced luxury retail setting.
- Why this job: Be part of a dynamic team that values creativity and client relationships.
- Qualifications: Sales experience, passion for fashion, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of clients.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
- Be proactively engaged in cross selling with all Departments and maximise sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge.
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner.
- Ensure and maintain the shop floor and visual display to high standards, complying with company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how to improve and generate new ways, staying up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
You
- Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy, putting the client at the centre of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Key Requirements
- Previous experience in sales roles; experience in structured Fashion Luxury/Retail Companies is a plus.
- Passionate about retail, client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organization; willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
Client Advisor - London Selfridges employer: Diesel
At Diesel, we pride ourselves on being a dynamic and innovative employer that values creativity and individuality. Our London Selfridges location offers a vibrant work culture where employees are encouraged to develop their skills and grow within the company, all while providing exceptional service in a premium retail environment. With a focus on client experience and personal connections, we foster an atmosphere of collaboration and support, making Diesel an excellent choice for those seeking a rewarding career in fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - London Selfridges
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Diesel, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Diesel!
We think you need these skills to ace Client Advisor - London Selfridges
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Diesel, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Diesel and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Diesel that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Diesel
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
