At a Glance
- Tasks: Engage clients, provide exceptional service, and drive sales in a vibrant retail environment.
- Company: Join Diesel, a global leader in premium casual fashion with a rich heritage in denim.
- Benefits: Enjoy a dynamic work culture, opportunities for growth, and employee discounts on stylish products.
- Other info: Opportunities for relocation and career advancement within a worldwide organisation.
- Why this job: Be part of a creative team that values innovation and client relationships in the luxury market.
- Qualifications: Previous sales experience in retail is preferred; passion for fashion and strong communication skills are essential.
The predicted salary is between 28800 - 43200 € per year.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of clients.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
- Be proactively engaged in cross selling with all Departments and maximise sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge.
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner.
- Ensure and maintain the shop floor and visual display to high standards, complying with company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how to improve and generate new ways, staying up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
You
- Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy, putting the client at the centre of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Key Requirements
- Previous experience in sales roles; experience in structured Fashion Luxury/Retail companies is a plus.
- Passionate about retail, client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organization; willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
Client Advisor - London Brompton Road employer: Diesel
At Diesel, we pride ourselves on being a dynamic and innovative employer that values creativity and individuality. Our London Brompton Road location offers a vibrant work culture where employees are encouraged to develop their skills and grow within the company, all while providing exceptional service in a premium retail environment. With a focus on client experience and personal connections, we foster an atmosphere of collaboration and support, making Diesel an excellent choice for those seeking a rewarding career in fashion.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - London Brompton Road
✨Tip Number 1
Familiarise yourself with Diesel's brand identity and product range. Understanding their unique style and how they position themselves in the luxury market will help you connect with clients and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your storytelling skills! Being able to engage clients with compelling narratives about products can significantly enhance their shopping experience. Think of ways to weave personal anecdotes or brand history into your conversations.
✨Tip Number 3
Stay updated on current fashion trends and competitor offerings. This knowledge will not only help you provide informed recommendations but also show your commitment to delivering an exceptional client experience.
✨Tip Number 4
Network within the retail community, especially with those who have experience in luxury fashion. Building relationships with industry professionals can provide valuable insights and potentially lead to referrals or recommendations for the role.
We think you need these skills to ace Client Advisor - London Brompton Road
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Client Advisor position at Diesel. Tailor your application to highlight how your skills and experiences align with their expectations.
Craft a Compelling CV:Your CV should reflect your previous sales experience, particularly in luxury retail. Emphasise your communication skills and any relevant achievements that demonstrate your ability to provide excellent client service.
Write a Personalised Cover Letter:In your cover letter, express your passion for fashion and retail. Share specific examples of how you've successfully engaged clients in the past and how you can contribute to Diesel's brand values and customer experience.
Showcase Your Knowledge:Demonstrate your understanding of Diesel as a brand and its position in the luxury market. Mention any recent trends or collections that resonate with you, showing that you're not just applying for any job, but specifically for this role.
How to prepare for a job interview at Diesel
✨Showcase Your Client-Centric Approach
Make sure to highlight your understanding of client needs and how you prioritise their experience. Share specific examples from your past roles where you successfully enhanced customer satisfaction.
✨Master the Art of Storytelling
Prepare to demonstrate your storytelling skills during the interview. Think of engaging ways to present your experiences and how they relate to creating memorable client interactions.
✨Demonstrate Product Knowledge
Familiarise yourself with Diesel's products and the latest fashion trends. Be ready to discuss how you would use this knowledge to enhance the client experience and drive sales.
✨Exhibit Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and empathetically. Consider role-playing common client scenarios to showcase your ability to connect with customers.
