At a Glance
- Tasks: Provide exceptional client experiences and drive sales in a dynamic retail environment.
- Company: Join Diesel, a global leader in premium casual fashion with a vibrant culture.
- Benefits: Flexible hours, employee discounts, and opportunities for growth in the fashion industry.
- Other info: Exciting opportunity to work in a fast-paced, stylish environment.
- Why this job: Be part of a brand that values creativity and innovation while connecting with clients.
- Qualifications: Previous sales experience and a passion for fashion are essential.
The predicted salary is between 12 - 15 £ per hour.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of clients.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
- Be proactively engaged in cross selling with all Departments and maximise sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge.
- Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner.
- Ensure and maintain the shop floor and visual display to high standards, complying with company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how to improve and generate new ways, staying up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
You
- Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy, putting the client at the centre of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Key Requirements
- Previous experience in sales roles; experience in structured Fashion Luxury/Retail companies is a plus.
- Passionate about retail, client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organization; willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
Client Advisor PT 14h - Selfridges Birmingham employer: Diesel
At Diesel, we pride ourselves on being a dynamic and innovative employer that values creativity and personal growth. Our Birmingham location offers a vibrant work culture where you can thrive in a supportive environment, surrounded by passionate colleagues who share your love for fashion. With opportunities for professional development and a commitment to exceptional client experiences, joining our team means becoming part of a global brand that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor PT 14h - Selfridges Birmingham
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Diesel's history, values, and latest collections. This will not only impress your interviewers but also help you connect with their vision.
✨Tip Number 2
Practice your storytelling skills! Think of engaging ways to share your past experiences in retail. Show how you've created memorable client experiences and how you can bring that magic to Diesel.
✨Tip Number 3
Be ready to showcase your communication skills. During the interview, demonstrate how you handle client interactions with empathy and care. Remember, it’s all about putting the client at the centre of every decision!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Diesel family.
We think you need these skills to ace Client Advisor PT 14h - Selfridges Birmingham
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share any experiences or stories that highlight your passion for style and how it connects to the role of a Client Advisor.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your previous sales experience and how it aligns with providing an excellent client experience at Diesel.
Be Authentic:We value authenticity, so don’t be afraid to show your true self in your application. Share personal anecdotes that demonstrate your ability to build meaningful relationships with clients.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Diesel
✨Know Your Brand Inside Out
Before the interview, dive deep into Diesel's history, values, and current trends. Understanding their evolution into premium casual wear will help you connect your answers to their brand ethos and show that you're genuinely interested in being part of their team.
✨Master the Art of Storytelling
Since the role requires engaging clients through storytelling, prepare a few personal anecdotes that highlight your experience in sales and client relations. Think about how you can weave these stories into your responses to demonstrate your ability to create authentic connections with customers.
✨Showcase Your Client-Centric Mindset
Be ready to discuss specific examples where you've put the client first in your previous roles. Highlight how you’ve handled complaints or gone above and beyond to enhance the customer experience, as this aligns perfectly with Diesel's focus on client satisfaction.
✨Stay Ahead of Fashion Trends
Research the latest fashion trends and competitors in the luxury sector. During the interview, share your insights on what’s currently popular and how Diesel can innovate further. This shows your passion for retail and your proactive approach to staying informed in the industry.
