At a Glance
- Tasks: Support your team in creating unforgettable customer experiences and driving sales.
- Company: Join Diesel, a global leader in premium casual fashion.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Embrace a vibrant culture focused on teamwork and inclusivity.
- Why this job: Be part of a creative team that values innovation and authentic connections.
- Qualifications: Experience in retail, strong communication skills, and a passion for fashion.
The predicted salary is between 31500 - 38500 £ per year.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry.
While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market.
Diesel is a truly worldwide organization.
It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Support your colleagues to transform each client experience into dreamlike moments for the client by creating a hand-crafted experience
- Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
- Be a liaison - on the sales floor - between your colleagues and the store manager to
- drive and achieve individual and team objectives and act as a mentor to the team by
- proactively offering insights, reflections, and experiences
- Support the Store Manager in driving the store strategy to achieve the best sales performance and creating a hand-crafted 360° experience for the client
- Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
- Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
- Role model best in class sales and self leadership by playing an active role within your team, and take action to solve problems with positive outcomes
- Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and
- approachable environment
- Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
- Build and maintain relationships by instilling a sense of belonging and a positive, forward-thinking mindset
- You
- Undertake work with a high degree of integrity, leading by example in every situation.
- Take action and ownership, ensuring a magical client experience while aiming to be a leader, a nurturer, a natural connector with a passion for helping others grow
- Are a powerful communicator, handling your colleagues and clients with personal care and empathy
- Are passionate about the client experience with in-depth knowledge of the desires, needs and expectations of clients
- Communicate and storytelling with conviction, you master the ability to listen and ask the right questions
- Act and think first of the employee and client relationship
- Empower team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit
- Think innovatively of new ways of creating value and increasing the client experience
- Key Requirements
- Ability to drive business and ensure the concession goals are met
- Excellent communication, organizational skills with attention of detail and accuracy
- Genuine interest and love for fashion and styling paired with excellent product knowledge
- Extensive experience and ability to lead the delivery of a high level of customer service
- Retail operations, budgeting, planning, customer service, leadership and sales experience required
- Strong in building and maintaining relationships and able to work with different departments
- Communicate honestly, openly and constructively
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
- English language required
- #DSL
Privacy policy available here: https://apps. otb. net/hr-gdpr/ - #J-18808-Ljbffr
Assistant Store Manager - London Westfield White City employer: Diesel
At Diesel, we pride ourselves on being a dynamic and innovative employer that fosters creativity and teamwork in our Ashford store. Our vibrant work culture encourages personal growth and development, offering employees the chance to thrive in a supportive environment while delivering exceptional customer experiences. With a commitment to integrity and a focus on nurturing talent, we empower our team members to take ownership of their roles and contribute to our long-term success in the premium casual wear market.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - London Westfield White City
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Diesel, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Diesel!
We think you need these skills to ace Assistant Store Manager - London Westfield White City
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Diesel, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Diesel and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Diesel that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Diesel
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
