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- Tasks: Manage supplier relationships and ensure top-notch performance in a dynamic, remote role.
- Company: Join Diebold Nixdorf, a leader in transforming banking and shopping experiences globally.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Frequent travel across the UK and a supportive culture for ex-Armed Forces personnel.
- Why this job: Make a real impact by optimising supplier performance in a fast-paced environment.
- Qualifications: 4-6 years in Supplier Management, strong communication skills, and Excel proficiency required.
The predicted salary is between 50000 - 65000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. This is a fully remote role with frequent travel across the UK.
The Senior Supplier Management Specialist is responsible for managing external suppliers and ensuring they consistently deliver against agreed commercial and operational commitments. The role focuses on monitoring supplier performance, comparing contracted service levels with actual delivery, and ensuring issues are identified, addressed, and improved over time. A key part of the role is turning performance insights into action through structured governance, driving accountability and continuous improvement across the supplier base.
The role works closely with Procurement, Finance, and Supply Chain throughout the full supplier lifecycle, including RFPs, SOWs, and contract negotiations. It also includes responsibility for critical peak operational periods, including the annual Zero Lane program in Q4. This requires ensuring full supplier readiness and coordinating the supply chain to deliver uninterrupted service across all UK retail environments, where strict zero-downtime requirements must be met. During this period, the Supplier Manager provides enhanced operational oversight and acts as the primary escalation point for supplier-related issues, ensuring rapid resolution of incidents and continuity of service under high-pressure conditions.
Responsibilities- Support partner onboarding, governance, and operational setup activities during Business-as-Usual (BAU) Zero Lane periods in Q4, including providing coverage both during and outside standard working hours.
- Attend supplier sites regularly to participate in formal governance and performance review meetings.
- Manage larger, high-value, and more complex supplier relationships.
- Ensure suppliers are paid correctly, validate invoices, and challenge or resolve incorrect charges and billing disputes.
- Work with internal stakeholders to understand business requirements, support process improvements, and enhance supplier performance.
- Perform regular supplier performance reviews (daily, weekly, monthly, quarterly).
- Analyse supplier data including customer rates, quality, attrition, communication scores, and churn.
- Identify issues, perform root cause analysis, and develop corrective and gap-closing action plans with suppliers.
- Ensure execution, tracking, and effectiveness of agreed actions.
- Support coordination of training activities, quality initiatives, and calibration sessions.
- Diploma or equivalent work experience required.
- Minimum 4-6 years of relevant experience in Supplier Management or a related field.
- Excellent communication skills.
- Proficiency in Microsoft Excel and Microsoft Copilot.
- Strong business English (written and spoken).
- Willingness to travel frequently.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Senior Supplier Management Specialist employer: Diebold Nixdorf
Contact Detail:
Diebold Nixdorf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supplier Management Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Diebold Nixdorf or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its suppliers. Understand their challenges and think about how you can contribute to improving supplier performance. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Senior Supplier Management Specialist, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take on the exciting challenges ahead.
We think you need these skills to ace Senior Supplier Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Supplier Management Specialist role. Highlight your relevant experience in supplier management and any specific achievements that align with the job description. We want to see how you can connect your skills to what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your willingness to travel and your experience with performance reviews and governance.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We want to see your strong business English in action!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Diebold Nixdorf
✨Know Your Suppliers
Before the interview, research the suppliers that Diebold Nixdorf works with. Understand their strengths and weaknesses, and be ready to discuss how you can help improve supplier performance. This shows your proactive approach and genuine interest in the role.
✨Showcase Your Analytical Skills
Since the role involves analysing supplier data, prepare examples of how you've used data analysis in past roles. Be ready to discuss specific metrics you've tracked and how your insights led to improvements. This will demonstrate your ability to turn performance insights into actionable strategies.
✨Prepare for High-Pressure Scenarios
Given the critical nature of the role during peak operational periods, think of examples where you've successfully managed supplier relationships under pressure. Share how you resolved issues quickly and maintained service continuity, as this will highlight your problem-solving skills.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your strong business English skills and ability to engage with various stakeholders.