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- Tasks: Lead and manage field service delivery, ensuring top-notch customer support.
- Company: Join Diebold Nixdorf, a global leader in banking and retail technology.
- Benefits: Competitive salary, diverse team culture, and opportunities for growth.
- Why this job: Make a real impact in a dynamic environment while connecting people to commerce.
- Qualifications: College educated with experience in field service preferred.
- Other info: Be part of a diverse team driving innovation across 130+ countries.
The predicted salary is between 36000 - 60000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
The Territory Manager will be accountable for the end to end service delivery of Field Services within a specific geographic territory. The Territory Manager will be responsible for the overall delivery of services to our customers through effective management of Engineer resource.
Responsibilities- Work closely with all service functions in a matrix management structure to deliver and exceed operational and commercial targets and deliver industry leading service to our customers.
- Ensure all support and maintenance services within a defined territory are delivered to the required performance standards and contractual obligations.
- Proactively participate in the management of Field Operations to achieve overall targets.
- Act as the Manager for support and maintenance service delivery within a defined territory and the wider geographic area outside normal working hours, on a rota basis.
- Manage the set-up of any new support and maintenance services within a defined territory, including ensuring sufficient resource and skill levels are in place before the start of any new service and that staff are equipped and fully briefed on service requirements.
- End to end management of projects within territory, e.g. Pilots, FCOs etc.
- Ensure replacement parts are utilised only where the diagnosis proves it is essential to do so and spares are returned in a timely manner and in accordance with logistics procedures.
- Ensure all chargeable / avoidable fault calls are identified and reported.
- Work closely with the Quality and Service Improvement Team to support and develop continuous improvement for your designated employees, territory and wider business, both in terms of operational KPI improvement and cost and call reduction programs.
- Continuously analyse if available resources and skills are sufficient to meet daily business requirements and initiate necessary actions.
- Manage the attendance, productivity and performance levels of employees within territory and take remedial action to address underperformance.
- Plan and implement training plans, performance improvement plans (PIPs) or other remedial action to achieve service excellence.
- Manage process adherence of designated employees, understand process failings from employee's perspective and actively work to reduce non-compliance.
- Provide leadership to designated employees and communicate corporate and local targets and frameworks providing clear direction.
- Encourage employees to take over accountability and responsibility.
- Engage staff in territory, promoting high employee satisfaction levels.
- Facilitate one-to-one coaching and motivate designated employees to always give their best to achieve operational service excellence.
- Support the induction and orientation of new employees.
- Develop "new talents" within the company.
- Define and schedule all trainings and audits for employees and manage certifications.
- Plan available resources into a solid shift plan to cover daily business in aspects of service hours, required skills etc.
- Complete ad hoc duties and tasks allocated through line management chain.
- College educated at a minimum.
- Experience in a Field Service environment highly desirable.
- Fluent business English skills (Written and spoken).
Supervisor Field Service in Guildford employer: Diebold Nixdorf
Contact Detail:
Diebold Nixdorf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Field Service in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Diebold Nixdorf on LinkedIn. A friendly chat can give us insider info about the company culture and what they really look for in a Territory Manager.
✨Tip Number 2
Prepare for the interview by understanding the company's values and how they align with your own. We want to show that we’re not just a fit for the role, but also for the team and the company’s mission.
✨Tip Number 3
Practice common interview questions related to field service management. Think about scenarios where you’ve successfully managed teams or improved service delivery. We need to showcase our problem-solving skills!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the job.
We think you need these skills to ace Supervisor Field Service in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Supervisor Field Service role. Highlight your relevant experience in field service environments and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Leadership Skills: Since this role involves managing a team, emphasise any leadership or coaching experiences you have. We want to see how you've motivated others and driven performance improvements in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the job. This helps us quickly see why you're a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Diebold Nixdorf
✨Know the Company Inside Out
Before your interview, take some time to research Diebold Nixdorf. Understand their services, values, and recent developments in the field of automation and digitisation. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Leadership Skills
As a Supervisor Field Service, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight how you motivated your team and achieved operational excellence.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in field service environments and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you’ve communicated with diverse teams and clients in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial in managing your team and engaging with customers.