At a Glance
- Tasks: Lead and manage field service delivery, ensuring top-notch customer support.
- Company: Join Diebold Nixdorf, a global leader in banking and retail technology.
- Benefits: Competitive salary, diverse team culture, and opportunities for growth.
- Other info: Be part of a diverse team driving innovation across 130+ countries.
- Why this job: Make a real impact in a dynamic environment while connecting people to commerce.
- Qualifications: College educated with experience in field service preferred.
The predicted salary is between 36000 - 60000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
The Territory Manager will be accountable for the end to end service delivery of Field Services within a specific geographic territory. The Territory Manager will be responsible for the overall delivery of services to our customers through effective management of Engineer resource.
Responsibilities- Work closely with all service functions in a matrix management structure to deliver and exceed operational and commercial targets and deliver industry leading service to our customers.
- Ensure all support and maintenance services within a defined territory are delivered to the required performance standards and contractual obligations.
- Proactively participate in the management of Field Operations to achieve overall targets.
- Act as the Manager for support and maintenance service delivery within a defined territory and the wider geographic area outside normal working hours, on a rota basis.
- Manage the set-up of any new support and maintenance services within a defined territory, including ensuring sufficient resource and skill levels are in place before the start of any new service and that staff are equipped and fully briefed on service requirements.
- End to end management of projects within territory, e.g. Pilots, FCOs etc.
- Ensure replacement parts are utilised only where the diagnosis proves it is essential to do so and spares are returned in a timely manner and in accordance with logistics procedures.
- Ensure all chargeable / avoidable fault calls are identified and reported.
- Work closely with the Quality and Service Improvement Team to support and develop continuous improvement for your designated employees, territory and wider business, both in terms of operational KPI improvement and cost and call reduction programs.
- Continuously analyse if available resources and skills are sufficient to meet daily business requirements and initiate necessary actions.
- Manage the attendance, productivity and performance levels of employees within territory and take remedial action to address underperformance.
- Plan and implement training plans, performance improvement plans (PIPs) or other remedial action to achieve service excellence.
- Manage process adherence of designated employees, understand process failings from employee's perspective and actively work to reduce non-compliance.
- Provide leadership to designated employees and communicate corporate and local targets and frameworks providing clear direction.
- Encourage employees to take over accountability and responsibility.
- Engage staff in territory, promoting high employee satisfaction levels.
- Facilitate one-to-one coaching and motivate designated employees to always give their best to achieve operational service excellence.
- Support the induction and orientation of new employees.
- Develop "new talents" within the company.
- Define and schedule all trainings and audits for employees and manage certifications.
- Plan available resources into a solid shift plan to cover daily business in aspects of service hours, required skills etc.
- Complete ad hoc duties and tasks allocated through line management chain.
- College educated at a minimum.
- Experience in a Field Service environment highly desirable.
- Fluent business English skills (Written and spoken).
Supervisor Field Service in Guildford employer: Diebold Nixdorf
At Diebold Nixdorf, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our global network. Join us in a dynamic work environment where your contributions directly impact the future of commerce and technology, all while enjoying the benefits of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Field Service in Guildford
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Diebold Nixdorf as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Diebold Nixdorf and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Diebold Nixdorf’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Supervisor Field Service in Guildford
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Diebold Nixdorf, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Diebold Nixdorf, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Diebold Nixdorf.
How to prepare for a job interview at Diebold Nixdorf
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Diebold Nixdorf offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Diebold Nixdorf but also helps you get a feel for whether you’d thrive in that environment.
