At a Glance
- Tasks: Install and maintain ATMs and retail equipment while ensuring customer satisfaction.
- Company: Join Diebold Nixdorf, a leader in transforming banking and shopping experiences.
- Benefits: Enjoy a fully remote role with competitive pay and opportunities for growth.
- Other info: We welcome applications from ex-Armed Forces personnel and offer a supportive work environment.
- Why this job: Make a real impact by connecting people to commerce in a rewarding tech role.
- Qualifications: 2-4 years of experience in Field Service, preferably with ATM systems.
The predicted salary is between 30000 - 40000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
This is a fully remote role based in Stafford area.
Field Service Technician installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities
- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
- Performs all incident handling, preventive maintenance, IMAC/R and customer training duties as follows:
- Incident Handling: Utilises diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Refills consumables as directed.
- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Also performs the following:
- Process Tasks: Receives incident briefings and orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Continuous Process Improvement: Observes technical or process problems, informing manager/other relevant personnel and offering improvement recommendations.
Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service, with previous exposure to ATM cash systems highly desirable.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Field Service Technician - Stafford employer: Diebold Nixdorf
At Diebold Nixdorf, we pride ourselves on being an exceptional employer, offering a fully remote Field Service Technician role that allows you to thrive in a dynamic and supportive work culture. Our commitment to employee growth is evident through continuous training opportunities and a focus on innovation, ensuring that you can develop your skills while contributing to the transformation of commerce for millions globally. Located in Stafford, you'll enjoy the flexibility of remote work while being part of a team that values collaboration and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service industry, especially those who work with ATMs or similar tech. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with hardware repairs or customer training, make sure to highlight these during interviews. Use specific examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you handle troubleshooting and incident management. Employers love candidates who can think on their feet and provide solutions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to connect people to commerce.
We think you need these skills to ace Field Service Technician - Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your relevant experience, especially with ATMs and technical maintenance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and personality in applications.
Showcase Your Communication Skills:Since good written and verbal communication skills are key for this position, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Diebold Nixdorf
✨Know Your Tech
Make sure you brush up on your technical knowledge related to ATMs and retail equipment. Familiarise yourself with common issues and troubleshooting techniques, as well as the software used in these systems. This will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since you'll be interacting with customers regularly, it's crucial to highlight your communication skills. Prepare examples of how you've effectively trained or assisted customers in the past. This will show that you can convey complex information clearly and ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Practice articulating your thought process and the steps you would take to resolve issues. This will showcase your problem-solving abilities and technical acumen.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've identified and implemented improvements in previous roles. Share specific examples of how you've contributed to process enhancements or resolved technical challenges. This will align with the company's focus on continuous improvement and innovation.
