At a Glance
- Tasks: Install and maintain ATMs and retail equipment while ensuring customer satisfaction.
- Company: Join Diebold Nixdorf, a leader in transforming banking and shopping experiences.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Armed Forces friendly; we welcome applications from veterans and military families.
- Why this job: Make a real impact by connecting people to commerce in a vital role.
- Qualifications: 2-4 years of relevant experience in Field Service or similar roles required.
The predicted salary is between 30000 - 40000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. This is a fully remote role covering the Scarborough, York, Bridlington, Hull, Scunthorpe, Grimsby, and Lincoln areas.
Field Service Technician installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities
- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
- Performs all incident handling, preventive maintenance, IMAC/R and customer training duties as follows:
- Incident Handling: Utilises diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Refills consumables as directed.
- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Also performs the following:
- Process Tasks: Receives incident briefings and orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Continuous Process Improvement: Observes technical or process problems, informing manager/other relevant personnel and offering improvement recommendations.
Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service, with previous exposure to ATM cash systems highly desirable.
- Ideally have worked providing one of the following IT, EPOS, Break Fix, Customer Support.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Field Service Technician - Scarborough, York, Bridlington, Hull, Scunthorpe, Grimsby, Lincoln employer: Diebold Nixdorf
At Diebold Nixdorf, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our remote Field Service Technician role offers the flexibility to work across the vibrant regions of Scarborough, York, Bridlington, Hull, Scunthorpe, Grimsby, and Lincoln, while providing comprehensive training and support to ensure your success. With a strong commitment to work-life balance, a collaborative culture, and opportunities for continuous improvement, we empower our employees to connect people to commerce in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Scarborough, York, Bridlington, Hull, Scunthorpe, Grimsby, Lincoln
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Diebold Nixdorf as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Diebold Nixdorf and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Diebold Nixdorf’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician - Scarborough, York, Bridlington, Hull, Scunthorpe, Grimsby, Lincoln
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Diebold Nixdorf, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Diebold Nixdorf, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Diebold Nixdorf.
How to prepare for a job interview at Diebold Nixdorf
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Diebold Nixdorf offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Diebold Nixdorf but also helps you get a feel for whether you’d thrive in that environment.
