At a Glance
- Tasks: Install and maintain ATMs and retail equipment while ensuring customer satisfaction.
- Company: Join Diebold Nixdorf, a leader in automating commerce globally.
- Benefits: Enjoy remote work flexibility, competitive pay, and career growth opportunities.
- Other info: Armed Forces friendly; we welcome applications from military personnel and veterans.
- Why this job: Make a real impact by connecting people to commerce in a rewarding role.
- Qualifications: 2-4 years of relevant experience in Field Service or similar roles required.
The predicted salary is between 30000 - 40000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
This is a fully remote role based in the London area.
Field Service Technician installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities:- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
- Performs all incident handling, preventive maintenance, IMAC/R and customer training duties as follows:
- Incident Handling: Utilises diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Refills consumables as directed.
- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Also performs the following:
- Process Tasks: Receives incident briefings and orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Continuous Process Improvement: Observes technical or process problems, informing manager/other relevant personnel and offering improvement recommendations.
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service, with previous exposure to ATM cash systems highly desirable.
- Ideally have worked providing one of the following: IT, EPOS, Break Fix, Customer Support.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Field Service Technician - London employer: Diebold Nixdorf
At Diebold Nixdorf, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our remote Field Service Technician role in London offers a dynamic work culture where you can connect with cutting-edge technology while enjoying the flexibility of working from home. With comprehensive training, opportunities for career advancement, and a commitment to employee well-being, we empower our team members to thrive in a rewarding environment that makes a real impact on how people bank and shop.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service industry, especially those who work with ATMs or retail equipment. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or gigs that let you showcase your skills in installing and maintaining hardware. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Practice your troubleshooting talk! Be ready to explain how you’ve tackled technical issues in the past. Use specific examples that highlight your problem-solving skills and customer service experience – it’s what employers want to hear!
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles like Field Service Technician. Plus, it shows you're genuinely interested in joining our team at Diebold Nixdorf. Don’t miss out on the chance to connect with us directly!
We think you need these skills to ace Field Service Technician - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your relevant experience, especially with ATMs or similar equipment, and don’t forget to showcase your troubleshooting skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer service and any specific experiences that relate to the job description.
Show Off Your Communication Skills:Since good written and verbal communication is key, make sure your application reflects this. Keep your language clear and professional, and don’t hesitate to demonstrate how you’ve effectively communicated with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Diebold Nixdorf
✨Know Your Tech Inside Out
As a Field Service Technician, you'll be dealing with ATMs and other tech daily. Brush up on your knowledge of hardware and software systems, especially those related to cash systems. Be ready to discuss troubleshooting techniques and any relevant experiences you've had in the past.
✨Showcase Your Customer Service Skills
This role involves a lot of interaction with customers, so it's crucial to demonstrate your communication skills. Prepare examples of how you've handled customer queries or issues in previous roles. Highlight your ability to train customers on product usage, as this will show you're not just technically savvy but also customer-focused.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a malfunctioning ATM. Think through how you'd approach diagnosing the problem, what tools you'd use, and how you'd communicate with the customer. Practising these scenarios can help you feel more confident during the interview.
✨Emphasise Continuous Improvement Mindset
The job description mentions continuous process improvement, so be prepared to discuss how you've identified and implemented improvements in past roles. Share specific examples where your suggestions led to better efficiency or customer satisfaction, showing that you're proactive and always looking to enhance service delivery.
