At a Glance
- Tasks: Install and maintain banking and retail equipment while providing top-notch customer support.
- Company: Join Diebold Nixdorf, a leader in tech innovation for banking and retail.
- Benefits: Enjoy a fully remote role with training, career growth, and a supportive team.
- Other info: Flexible hours with on-call duties; perfect for tech enthusiasts ready to learn.
- Why this job: Kickstart your tech career and solve real-world problems while helping customers.
- Qualifications: No experience needed; just bring your passion for technology and problem-solving.
The predicted salary is between 36720 - 44880 £ per year.
Description
Expect more. Connect more. Be more at Diebold Nixdorf.
Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.
Join us in connecting people to commerce in this vital, rewarding role.
Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment.
We are currently seeking a Field Service Technician.
You would be expected to perform installation and minor repairs on all Diebold Nixdorf products and services.
This includes scheduled cleanings and other basic maintenance on conventional products, as needed.
This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity.
Install and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer´s premises.
This is fully remote role and it covers Central Scotland area.
Responsibilities
- Act as the Company’s ‘ambassador’ when attending customer site/s for support and maintenance activities, in-line with Company values.
- Liaise with local customer representative/s in order to diagnose faults and ensure a rapid, accurate & long-term ‘fix’ to problem.
- Complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work.
- Ensure replacement parts are utilized only where the diagnosis proves it is essential to do so.
- Ensure local customer representative/s is updated on call progress, fix or future action and likely timescales.
- Advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault.
- Liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’.
To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning.
- Ensure all chargeable fault calls are identified and reported.
- Submit activity reports (e. g., overtime, expenses, fuel returns) in a timely manner and in accordance with Company procedures
Provide proactive feedback on territory performance through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information.
Qualifications
- You do not need previous field engineering experience to succeed in this role.
We welcome people beginning their careers, including college leavers, and anyone ready to take their first step into a hands-on technology role.
- What matters most is your interest in technology and your enthusiasm for solving practical problems.
You may enjoy building or upgrading PCs, gaming, repairing devices, studying a relevant subject or simply finding out how things work.
- Experience repairing white goods, consumer electronics, IT equipment or other electrical or mechanical products is welcome and can provide valuable transferable skills, but it is not essential.
- You are comfortable using a PC and keen to develop new technical skills.
We will provide full training on the tools, systems and equipment you will use.
- You bring curiosity, a practical mindset and a willingness to learn.
You can follow guidance, ask questions and work through problems safely and methodically.
- You enjoy helping people and can communicate in a clear, friendly and professional way when working with customers.
- You can plan your day, look after stock and tools responsibly, work confidently on your own and contribute positively to a supportive team.
- The role involves lifting and moving equipment, standing for extended periods, and climbing, bending and stooping while following safe working practices.
- You will need a full driving licence and the flexibility to join an on-call rota that includes some evenings and weekends.
You will also need to meet the driving record, background and other pre-employment checks relevant to the role.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
#LI-TM1 #LI-Remote
Field Service Technician - Glasgow/Edinburgh employer: Diebold Nixdorf
At Diebold Nixdorf, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our employees enjoy comprehensive benefits, ample opportunities for professional growth, and a supportive work environment that encourages creativity and transformation. Located in a dynamic industry, we empower our team members to make a meaningful impact on the future of technology and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Glasgow/Edinburgh
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Diebold Nixdorf as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Diebold Nixdorf and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Diebold Nixdorf’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician - Glasgow/Edinburgh
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Diebold Nixdorf, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Diebold Nixdorf, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Diebold Nixdorf.
How to prepare for a job interview at Diebold Nixdorf
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Diebold Nixdorf offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Diebold Nixdorf but also helps you get a feel for whether you’d thrive in that environment.
