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- Tasks: Provide essential repair services in retail environments and troubleshoot technical issues.
- Company: Join Diebold Nixdorf, a leader in automating commerce globally.
- Benefits: Enjoy a competitive salary, overtime pay, company vehicle, and full training.
- Other info: Fully remote role with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: 1-2 years of relevant experience and a full UK driver’s license required.
The predicted salary is between 30000 - 40000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
This is a fully remote job and it is based in South Wales, Cardiff. We have an exciting opportunity to work as a Field Service Technician, to support one of our most prestigious clients. As a Field Service Technician, you will provide vital repair services in retail environments within an assigned territory. You will be part of our customer facing technical teams. Full product training is provided. Company vehicle and fuel card. Competitive salary with additional overtime at enhanced rates and standby payments.
If you are used to fixing problems, come and be part of our market leading organisation.
Responsibilities- Gains familiarity with Field Service Technician practices and procedures.
- Participates in assigned hardware and software trainings (on the job, classroom and web based).
- Utilizes Diebold Nixdorf’s diagnostic tools to perform troubleshooting.
- Performs hardware repairs and maintenance.
- Cleans and adjusts and configures components.
- Configures and installs applicable software.
- Performs routine checks according to documented procedures.
- Instructs and trains customers on usage and operation of installed hardware and software.
- Participates in the implementation of measures to achieve agreed KPIs.
- Assists with special projects as assigned.
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in any mobile engineering discipline.
- Ideally have worked providing one of the following IT, EPOS, Break Fix, Customer Support.
- Good written and verbal communication skills.
- Full, clean UK driver’s license required.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Field Service Technician - Cardiff employer: Diebold Nixdorf
Contact Detail:
Diebold Nixdorf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Diebold Nixdorf and understand their products and services. Be ready to discuss how your skills as a Field Service Technician can help them achieve their goals.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Technician - Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Technician role. Highlight any relevant experience you have in IT, EPOS, or customer support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since good written and verbal communication skills are key for this role, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s get you on board!
How to prepare for a job interview at Diebold Nixdorf
✨Know Your Tech
Brush up on your technical knowledge related to hardware and software repairs. Familiarise yourself with common diagnostic tools and troubleshooting techniques that a Field Service Technician would use. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare to discuss your previous experience in mobile engineering or customer support. Be ready to share specific examples of how you've solved problems in the past, especially in retail environments. This will help demonstrate your hands-on skills and ability to work under pressure.
✨Communicate Clearly
Since this role involves instructing customers on hardware and software usage, practice articulating complex technical concepts in simple terms. Good communication skills are key, so think about how you can convey your ideas clearly and effectively during the interview.
✨Understand the Company Culture
Research Diebold Nixdorf and their approach to customer service and technology. Understanding their values and mission will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company, which is always a plus!