At a Glance
- Tasks: Install and maintain ATMs and retail equipment while ensuring customer satisfaction.
- Company: Join Diebold Nixdorf, a leader in automating commerce globally.
- Benefits: Enjoy a fully remote role with competitive pay and growth opportunities.
- Other info: We welcome applications from ex-Armed Forces personnel and offer a supportive culture.
- Why this job: Make a real impact by connecting people to commerce in a rewarding environment.
- Qualifications: 2-4 years of relevant experience in Field Service or similar roles.
The predicted salary is between 30000 - 40000 € per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
This is a fully remote role based in Birmingham area.
Field Service Technician installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities
- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
- Performs all incident handling, preventive maintenance, IMAC/R and customer training duties as follows:
- Incident Handling: Utilises diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Refills consumables as directed.
- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Also performs the following:
- Process Tasks: Receives incident briefings and orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Continuous Process Improvement: Observes technical or process problems, informing manager/other relevant personnel and offering improvement recommendations.
Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service, with previous exposure to ATM cash systems highly desirable.
- Ideally have worked providing one of the following IT, EPOS, Break Fix, Customer Support.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Field Service Technician - Birmingham employer: Diebold Nixdorf
At Diebold Nixdorf, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our remote Field Service Technician role in Birmingham offers a dynamic work culture where you can connect with cutting-edge technology while enjoying the flexibility of remote work. With comprehensive training, opportunities for career advancement, and a commitment to employee well-being, we ensure that our team members are equipped to thrive in a rewarding and meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Diebold Nixdorf. A friendly chat can open doors and give you insider info on what they're really looking for in a Field Service Technician.
✨Tip Number 2
Show off your skills! If you've got experience with ATMs or similar tech, make sure to highlight that in conversations. Bring examples of how you've solved problems or improved processes in past roles to the table.
✨Tip Number 3
Prepare for the interview by practising common questions related to technical maintenance and customer service. We want you to feel confident and ready to impress with your knowledge and problem-solving abilities!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Diebold Nixdorf.
We think you need these skills to ace Field Service Technician - Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your relevant experience, especially with ATMs or similar equipment, and don’t forget to showcase your troubleshooting skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer service and any specific experiences that relate to the job description.
Show Off Your Communication Skills:Since good communication is key in this role, make sure your written application reflects that. Keep your language clear and concise, and don’t hesitate to show your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Diebold Nixdorf
✨Know Your Tech Inside Out
As a Field Service Technician, you'll be dealing with ATMs and other tech daily. Brush up on your knowledge of hardware and software systems, especially those related to cash systems. Be ready to discuss troubleshooting techniques and any relevant experiences you've had in the past.
✨Showcase Your Customer Service Skills
This role involves a lot of interaction with customers, so highlight your communication skills. Prepare examples of how you've successfully trained customers or resolved issues in previous roles. Demonstrating your ability to ensure customer satisfaction will set you apart.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a malfunctioning ATM. Think through your problem-solving process and be ready to explain how you'd diagnose and fix issues. This shows your practical knowledge and readiness for the job.
✨Understand the Company Culture
Research Diebold Nixdorf and their approach to automation and customer service. Knowing their values and how they connect people to commerce can help you align your answers with what they’re looking for. It shows genuine interest and preparation.
