At a Glance
- Tasks: Install, debug, and maintain ATMs and retail equipment while ensuring customer satisfaction.
- Company: Join Diebold Nixdorf, a leader in transforming banking and shopping experiences.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real difference by connecting people to commerce in a rewarding role.
- Qualifications: Experience in field service or relevant education, plus good communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Location: Scotland, this role covers the West Area/Central Belt: Irvine, Kilmarnock, Paisley, Livingston, Motherwell, Clydebank.
Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities:- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and/or product area.
- Performs all incident handling and preventive maintenance.
- Incident Handling: Utilises diagnostic tools to perform troubleshooting of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Process Tasks: Receives incident briefings and orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Proactively informs customers about status, progress and outcomes.
- Continuous Process Improvement: Observes technical or process problems, informing manager/other relevant personnel and offering improvement recommendations.
- Actively uses corporate tools and processes for knowledge sharing and information gathering.
- Education or equivalent work experience required.
- Experience or equivalent combination of education and experience in Field Service is desirable.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
Field Service Technician employer: Diebold Nixdorf
At Diebold Nixdorf, we pride ourselves on being an exceptional employer, offering our Field Service Technicians a dynamic work environment in Scotland's vibrant West Area/Central Belt. Our commitment to employee growth is evident through continuous training and development opportunities, while our collaborative culture fosters innovation and teamwork. With a focus on connecting people to commerce, you will find meaningful and rewarding work that makes a real impact in the lives of millions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on experience! If you can, volunteer or take on freelance gigs related to field service tech. This not only boosts your CV but also gives you real-world skills that employers love to see.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to field service roles. Show off your troubleshooting skills and customer service mindset – they’re key in this line of work!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight relevant experience, especially in technical maintenance and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Diebold Nixdorf. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills:Since this role involves training customers and resolving issues, make sure your written application showcases your communication skills. Clear, concise language will help us see that you can effectively convey information.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Diebold Nixdorf
✨Know Your Tech Inside Out
As a Field Service Technician, you'll be dealing with ATMs and retail equipment. Brush up on your technical knowledge about these systems, including common issues and troubleshooting methods. Being able to discuss specific hardware and software you've worked with will impress the interviewers.
✨Show Off Your Customer Skills
This role involves a lot of customer interaction, so be ready to share examples of how you've successfully trained or assisted customers in the past. Highlight your communication skills and any experience you have in resolving customer issues, as this will demonstrate your ability to ensure satisfaction with service delivery.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to incident handling or preventive maintenance. Think through how you would approach diagnosing a problem or performing routine checks. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Be Ready to Discuss Process Improvement
Continuous process improvement is key in this role. Come prepared with examples of how you've identified problems and suggested improvements in previous positions. This shows that you're proactive and committed to enhancing service quality, which is something Diebold Nixdorf values.
