Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.
Lead Field Service Dispatcher serves as the primary point of contact for Field Operations personnel and a liaison between customers, Field Operations, and internal business groups. The role coordinates and monitors customer appointments, schedules, job pools, and technician workloads to ensure timely service and an excellent customer experience. Responsibilities include route management, appointment coordination, spare parts availability, SLA compliance, and dispatching work to field service technicians and third-party providers. The Lead Field Service Dispatcher proactively assigns and reassigns work based on customer commitments, technician skills, resource availability, and operational priorities, while ensuring an efficient and cost-effective operation.
This role is fully remote, and the successful candidate must be based in the United Kingdom.
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Lead Field Service Dispatcher employer: Diebold Inc.
Diebold Nixdorf is an excellent employer that fosters a collaborative and innovative work culture, particularly in the dynamic environment of Milton Keynes. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working on cutting-edge technology in retail solutions. The hybrid work model promotes a healthy work-life balance, making it an attractive place for those seeking meaningful and rewarding employment.
