At a Glance
- Tasks: Support installation, maintenance, and repair of equipment at customer sites.
- Company: Join Diebold Nixdorf, a leader in automating commerce.
- Benefits: Fully remote role with comprehensive training and career growth.
- Other info: Diverse and inclusive workplace welcoming applications from all backgrounds.
- Why this job: Kickstart your hands-on technical career with no prior experience needed.
- Qualifications: Positive attitude, problem-solving skills, and a full UK driver’s license required.
The predicted salary is between 25000 - 30000 € per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper‑connected, consumer‑centric world. Join us in connecting people to commerce in this vital, rewarding role. This is a fully remote job and it is based in South Wales area.
We are looking for a motivated Junior Service Technician to join our service team. This is an excellent entry‑level opportunity for someone keen to build a hands‑on technical career, as no previous experience in our industry is required. Full training will be provided. The successful candidate will support the installation, maintenance, and repair of equipment at customer sites, working alongside experienced technicians to learn best practices and develop practical skills. We’re seeking someone with a positive attitude, good problem‑solving ability, and a willingness to learn, who can deliver a high standard of customer service.
Responsibilities
- Gain familiarity with Field Service Technician practices and procedures.
- Participate in assigned hardware and software trainings (on the job, classroom and web based).
- Utilize Diebold Nixdorf’s diagnostic tools to perform troubleshooting.
- Perform hardware repairs and maintenance.
- Clean, adjust, and configure components.
- Configure and install applicable software.
- Perform routine checks according to documented procedures.
- Instruct and train customers on usage and operation of installed hardware and software.
- Participate in the implementation of measures to achieve agreed KPIs.
- Assist with special projects as assigned.
Qualifications
- Education or equivalent work experience required.
- Ideally have worked providing one of the following IT, EPOS, Break Fix, Customer Support.
- Good written and verbal communication skills.
- Full, clean UK driver’s license required.
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We are Armed Forces friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Junior Field Service Technician - South Wales employer: Diebold Inc.
At Diebold Nixdorf, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. As a Junior Field Service Technician in South Wales, you will benefit from comprehensive training and hands-on experience, allowing you to grow your technical skills while working alongside seasoned professionals. Our commitment to employee development, coupled with the flexibility of a fully remote role, makes us an attractive choice for those seeking a meaningful and rewarding career in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Field Service Technician - South Wales
✨Tip Number 1
Get to know the company! Research Diebold Nixdorf and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical skills and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Junior Field Service Technician - South Wales
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for technology and customer service shine through. We want to see that you're excited about the opportunity to learn and grow with us!
Tailor Your CV:Make sure to customise your CV to highlight any relevant skills or experiences, even if they’re not directly in the field. We appreciate a good problem-solver and someone who’s eager to learn, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your background and what you can bring to our team without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Diebold Inc.
✨Know Your Tech Basics
Even if you’re new to the field, brush up on basic technical concepts related to hardware and software. Familiarise yourself with common troubleshooting techniques and tools that a Junior Field Service Technician might use. This will show your enthusiasm and readiness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, even if they’re not directly related to tech. Think about times when you had to think on your feet or resolve an issue quickly. This will demonstrate your ability to handle the hands-on nature of the job.
✨Emphasise Your Customer Service Mindset
Since this role involves interacting with customers, be ready to discuss your approach to customer service. Share experiences where you’ve gone above and beyond to help someone, as this will highlight your positive attitude and commitment to delivering high standards.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training process, team dynamics, or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
