At a Glance
- Tasks: Provide essential repair services in retail environments and support our prestigious clients.
- Company: Join Diebold Nixdorf, a leader in automating and transforming commerce.
- Benefits: Enjoy a competitive salary, overtime pay, company vehicle, and full training.
- Other info: Fully remote position with opportunities for career growth and development.
- Why this job: Be part of a vital role that connects people to commerce in a rewarding environment.
- Qualifications: 1-2 years of relevant experience and a full UK driver’s license required.
The predicted salary is between 30000 - 40000 € per year.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper‑connected, consumer‑centric world. Join us in connecting people to commerce in this vital, rewarding role. This is a fully remote job and it is based in South Wales, Cardiff. We have an exciting opportunity to work as a Field Service Technician, to support one of our most prestigious clients.
As a Field Service Technician, you will provide vital repair services in retail environments within an assigned territory and will be part of our customer facing technical teams. Full product training is provided. Company vehicle and fuel card. Competitive salary with additional overtime at enhanced rates and standby payments. If you are used to fixing problems, come and be part of our market leading organisation.
Responsibilities- Gain familiarity with Field Service Technician practices and procedures.
- Participate in assigned hardware and software trainings (on the job, classroom and web based).
- Utilize Diebold Nixdorf’s diagnostic tools to perform troubleshooting.
- Perform hardware repairs and maintenance.
- Clean, adjust and configure components.
- Configure and install applicable software.
- Perform routine checks according to documented procedures.
- Instruct and train customers on usage and operation of installed hardware and software.
- Participate in the implementation of measures to achieve agreed KPIs.
- Assist with special projects as assigned.
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in any mobile engineering discipline.
- Ideally have worked providing one of the following: IT, EPOS, Break Fix, Customer Support.
- Good written and verbal communication skills.
- Full, clean UK driver’s license required.
We are Armed Forces friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Equal Opportunity: Diebold Nixdorf is an equal‑opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
Field Service Technician - Cardiff employer: Diebold Inc.
At Diebold Nixdorf, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Field Service Technician in Cardiff, you will benefit from comprehensive training, a competitive salary with overtime opportunities, and the flexibility of remote work, all while contributing to meaningful projects that connect people to commerce. Our commitment to employee growth and diversity ensures that every team member can thrive in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service roles. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Technician - Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in IT or customer support roles. We want to see how your skills match what we're looking for in a Field Service Technician.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:Since this role involves fixing problems, share specific examples of challenges you've tackled in previous jobs. We love hearing about your hands-on experience and how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Diebold Inc.
✨Know Your Tech
Familiarise yourself with the specific hardware and software you'll be working with as a Field Service Technician. Brush up on your troubleshooting skills and be ready to discuss any relevant experience you have in IT, EPOS, or customer support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Think about situations where you had to think on your feet and how you approached those challenges. This will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly
Since this role involves instructing customers on hardware and software usage, practice explaining technical concepts in simple terms. Good communication is key, so be ready to showcase your verbal skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to field service tasks. Prepare to discuss how you would handle specific scenarios, such as dealing with a frustrated customer or troubleshooting a malfunctioning device on-site.
