At a Glance
- Tasks: Manage IT Helpdesk operations and provide top-notch technical support to over 10,000 users.
- Company: Join the Laurus Trust, a progressive organisation dedicated to empowering students.
- Benefits: Enjoy flexible working arrangements, professional development, and a healthy work/life balance.
- Other info: Inclusive employer committed to diversity and equal opportunities.
- Why this job: Make a real difference in students' lives while advancing your IT career.
- Qualifications: Experience in IT support and proficiency in relevant software packages required.
The predicted salary is between 31500 - 38500 £ per year.
We have an exciting opportunity for an experienced IT Technician who is ready to take the next step in their career, or an existing Senior IT Technician looking for a new challenge, to join the Laurus Trust IT team.
You will join a team of dedicated IT professionals supporting over 10,000 users across 6 secondary schools, 6 primary schools, 4 sixth forms and 1 alternative provision.
This is a great opportunity to broaden your technical experience, take on additional responsibility and develop your career within a large and progressive IT environment.
As a Senior IT Technician, you will provide high-quality second-line technical support, help coordinate the day-to-day operation of the IT Helpdesk and support the Trust IT Management in delivering an efficient, reliable and customer-focused service.
You will also have the opportunity to contribute to a wide range of infrastructure, systems and service improvement projects across the Trust.
If you would like to join our Laurus family in a rewarding role that changes the lives of our pupils by empowering them to become the best that they can be then we would love to hear from you.
Job Purpose
To manage the day-to-day work of the IT Helpdesk, taking responsibility for the daily administration and operation of the department and work closely with the IT Managers, assisting and enabling them in their role.
- Key Skills & Experience
- Sound educational background including GCSE's in Maths and English (A*-C) or equivalent.
- Direct experience in an IT Support/helpdesk.
- Proficiency in MS Office, Adobe CC and other relevant IT packages
To learn more about what the Trust offer, including our wide range of employee benefits and access to further professional learning, visit our Careers page.
At the Laurus Trust, we value the significance of a healthy work/life balance for our employees.
Achieving a better balance can boost motivation and morale, lower stress levels, enhance performance and productivity, and make job opportunities more inclusive.
Whenever feasible, we are committed to offering flexible arrangements from the very start, which could include options like part-time roles, term-time working, Job-sharing and compressed hours.
Please note a full application must be submitted as CV's will unfortunately not be accepted in line with our safer recruitment process.
We reserve the right to interview prior to the closing date.
Disability Confident Employer
We value diversity and are committed to equal opportunities.
We are an inclusive employer and welcome all applications.
Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview.
If you require any reasonable adjustments for an interview, please highlight this to our Recruitment Team in advance.
Senior IT Technician employer: Didsbury High School
Didsbury High School is an excellent employer, offering a supportive and collaborative work culture that values the contributions of its staff. With flexible hours during term time, employees can enjoy a healthy work-life balance while playing a vital role in fostering a positive learning environment for students. The school prioritises professional development, providing opportunities for growth and advancement within the educational sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Didsbury High School values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Didsbury High School might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Didsbury High School!
✨Direct Apply to Didsbury High School
Let's not forget to apply directly through the Didsbury High School website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Didsbury High School.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Didsbury High School. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Didsbury High School
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
