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For Companies At a Glance
- Tasks: Lead our top-performing store, inspire your team, and deliver exceptional customer experiences.
- Company: Join Rituals, a global leader in lifestyle and beauty, known for its unique products and culture.
- Benefits: Enjoy training opportunities, competitive bonuses, employee discounts, and wellness initiatives.
- Why this job: Make a real impact in a dynamic environment while nurturing your team's potential and celebrating successes.
- Qualifications: Prior experience as a Senior Store Manager or General Manager in retail, luxury, or hospitality is essential.
- Other info: Bring your energy, humor, and unique leadership style to foster a positive team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Step into a role at Rituals where your hands-on approach and passion for people make a real difference in our shop’s success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top-line sales?
Share your talents
Reporting directly to the Regional Manager of the South & North , this pivotal position as General Manager for Bicester Village , our number one store in the UK, offers a unique opportunity to lead our top-performing store globally for Rituals.
This role is a significant career catalyst for a seasoned Manager to step in and have the chance to make a substantial impact on the growth and future of Rituals. To excel as a General Manager (GM) for Rituals you will need a blend of strong leadership, impressive operational expertise, customer-centric focus, and deep industry-specific knowledge of the retail landscape.
As the General Manager of Bicester Village , your primary goal is to craft an unforgettable customer experience while nurturing your team to achieve their full potential. This is a high-volume, fast-paced, and dynamic store with exceptional growth prospects, demanding a leader with boundless energy, innovative drive, and keen operational and business acumen. Commerciality will be at the forefront of what you do.
You will collaborate closely with the Regional Manager to implement our local business strategy, consistently exceed performance targets, and provide strong, effective leadership. You will set the standard by leading from the front, being hands-on when needed, and coaching your team to excel in delivering outstanding customer service, all whilst taking them on the journey here at Rituals.
In this role, you will establish daily objectives and action plans to drive key performance indicators (KPIs), develop monthly strategies to meet productivity targets, ensure flawless store administration, manage inventory, oversee day-to-day operations, and champion employee wellbeing. Your leadership will foster a positive environment through regular one-on-one meetings, genuine connections with your team, and celebrating their successes both on and off the shop floor.
Bring all of you
High on energy, low on ego and with a little bit of humour!
You are ‘one of a kind’ because of your unique ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as General Manager you bring a wealth of knowledge, are inspiring, and performance-oriented. On top of that, you have:
- Prior relevant experience as Senior Store Manager or General Manager within retail, luxury, or hospitality.
- Experience in HR Policies, procedures, Recruitment, and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision-making and problem-solving skills.
- Strong leadership and team management.
- Customer-centric approach.
- Operational efficiency.
- Knowledge and passion for the wellbeing or lifestyle/beauty industry.
Benefits of working at Rituals
- Training and development opportunities.
- Competitive bonus scheme.
- Rituals employee discount.
- Quarterly product allowance.
- Numerous wellbeing initiatives and EAP.
- Company & Team Events.
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General Manager - Bicester Village (40 hours) employer: DiDixital Impresores
Contact Detail:
DiDixital Impresores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Bicester Village (40 hours)
✨Tip Number 1
Familiarize yourself with Rituals' brand values and customer experience philosophy. Understanding what makes their approach unique will help you align your leadership style with their expectations and demonstrate your commitment to their mission during the interview.
✨Tip Number 2
Showcase your operational expertise by preparing examples of how you've successfully managed high-volume retail environments in the past. Highlight specific strategies you've implemented that led to increased sales or improved team performance.
✨Tip Number 3
Emphasize your people management skills by discussing how you've motivated and developed your teams in previous roles. Be ready to share stories that illustrate your ability to connect with team members and foster a positive work environment.
✨Tip Number 4
Prepare to discuss your knowledge of the wellbeing and lifestyle industry, as well as any relevant trends. This will show your passion for the sector and your ability to drive customer satisfaction through informed decision-making.
We think you need these skills to ace General Manager - Bicester Village (40 hours)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at Rituals. Understand the key responsibilities and required skills, such as leadership, operational expertise, and customer-centric focus.
Tailor Your CV: Customize your CV to highlight relevant experience in retail management, particularly in luxury or hospitality sectors. Emphasize your leadership roles, achievements in sales, and any experience with HR policies and team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty and lifestyle industry. Share specific examples of how you've motivated teams, improved customer experiences, and achieved sales targets in previous roles.
Showcase Your Leadership Style: In your application, convey your unique leadership style. Discuss how you foster a positive team environment, celebrate successes, and drive performance through effective communication and coaching.
How to prepare for a job interview at DiDixital Impresores
✨Show Your Passion for Customer Experience
As a General Manager, your ability to deliver exceptional customer experiences is crucial. Be prepared to share specific examples of how you've enhanced customer satisfaction in previous roles and how you plan to do the same at Rituals.
✨Demonstrate Leadership Skills
Highlight your leadership style and how you motivate and inspire your team. Discuss your experience with coaching and developing team members, as well as how you foster a positive work environment.
✨Understand Operational Excellence
Be ready to discuss your operational expertise, including inventory management and achieving KPIs. Share strategies you've implemented in the past to improve store performance and efficiency.
✨Emphasize Your Industry Knowledge
Showcase your knowledge of the retail, luxury, or hospitality sectors, particularly in relation to the wellbeing or lifestyle/beauty industry. This will demonstrate your fit for the role and your ability to drive the business forward.
