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- Tasks: Provide exceptional customer service and support in a dynamic retail environment.
- Company: Join DICK'S Sporting Goods, a leader in the sporting goods industry committed to positive community impact.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team culture.
- Why this job: Be part of a passionate team that empowers athletes and fosters inclusivity.
- Qualifications: Prior retail or customer service experience is preferred; must be able to lift up to 35 lbs.
- Other info: This is an entry-level, part-time position with opportunities for growth.
Join to apply for the Retail Customer Service Specialist role at DICK\’S Sporting Goods
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Join to apply for the Retail Customer Service Specialist role at DICK\’S Sporting Goods
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
Overview
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
- Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
- Serve as primary customer service provider at the front end and liaison between customers and management.
- Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
- Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
- Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
- Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
- Take an all-hands-on-deck approach to support the team across the store.
- Perform other tasks as assigned by management.
Teammate Traits
Our traits set the bar as to what great teammates look like at DICK\’S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented
Qualifications
- Prior retail sales, cashier, or customer-focused experience preferred.
- Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
- Ability to work extended periods of time (up to 4 hours) standing or walking.
- Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Targeted Pay Range: $15.00 – $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK\’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
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Industries
Manufacturing, Retail, and Sporting Goods Manufacturing
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Retail Customer Service Specialist employer: DICK'S Sporting Goods
Contact Detail:
DICK'S Sporting Goods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Specialist
✨Tip Number 1
Familiarise yourself with DICK'S Sporting Goods' product range and customer service philosophy. This knowledge will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Showcase your ability to work collaboratively by sharing examples of how you've successfully worked in teams in previous roles. DICK'S values teamwork, so highlighting this trait can set you apart.
✨Tip Number 3
Prepare to discuss how you handle challenging customer interactions. Being able to articulate your approach to problem-solving and maintaining a positive attitude under pressure will resonate well with the hiring team.
✨Tip Number 4
Emphasise your commitment to creating an inclusive environment. Share any experiences where you've contributed to a welcoming atmosphere, as this aligns with DICK'S mission to reflect the communities they serve.
We think you need these skills to ace Retail Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly read the job description for the Retail Customer Service Specialist position. Understand the key responsibilities and traits that DICK'S Sporting Goods values in their employees.
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Use specific examples that demonstrate your ability to create exceptional customer experiences and your familiarity with retail operations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for sports and customer service. Mention how your personal values align with DICK'S commitment to inclusivity and creating a positive shopping environment.
Showcase Relevant Skills: In your application, emphasise skills such as teamwork, accountability, and customer focus. Provide examples of how you've successfully worked in a team or resolved customer issues in previous roles.
How to prepare for a job interview at DICK'S Sporting Goods
✨Show Your Passion for Sports
Since DICK'S Sporting Goods is all about sports, make sure to express your enthusiasm for athletics during the interview. Share personal experiences or how sports have positively impacted your life, as this will resonate with the company's mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to help a customer, as this aligns with the expectations for the Retail Customer Service Specialist position.
✨Understand the Company Culture
Familiarise yourself with DICK'S Sporting Goods' commitment to inclusivity and diversity. Be ready to discuss how you can contribute to creating a welcoming environment for both customers and teammates, showcasing your alignment with their values.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.