Senior Consumer Sales and Strategy Manager

Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. We are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices.

Our Vision: To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values: At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solution focused
• Respect for all people
• Integrity in the way we operate

About the Role: We are seeking a highly experienced Senior Consumer Sales & Strategy Manager to play a key role in shaping the growth, strategy and sustainability of a consumer hardware business unit. This role is responsible for driving long-term profitability, developing and executing sales and strategic initiatives, identifying and pursuing new growth opportunities, managing strong vendor and customer relationships, and supporting team performance and engagement.

What you will do in the role:

• Engage and onboard new retail partners
• Develop a long term, sustainable strategy with each vendor and retail partner
• Recruit, motivate, develop, mentor and retain key staff across the business unit – take ownership of performance and growth plan
• Ensure all staff are operating in accordance with the objectives set for the unit and are meeting the financial milestones set out for the business
• Maintain regular contact with senior leadership team for feedback, assistance with execution of strategy, reporting and general support
• Identify and implement sales, process, operations and systems improvements. Where possible automate the process
• Negotiate retailer contracts and ensure all documents are saved in an accessible location for all internal parties to view
• Manage vendor and customer relationships, negotiate strategy and support to maximise brand profitability, oversee vendor marketing and rebate programmes
• Manage stock flow through the warehouse in seasonal spikes to accommodate both vendor and customer requirements and SLAs
• Recruit new agencies based on “Best of Breed” policy
• Represent Dicker Data at all Vendor QBRs and vendor/customer events
• Look for ways to increase or add-value for Dicker Data, the customer and the vendor
• Display good business sense and judgement in all dealings
• Ensure all relevant training is offered and attended by the right team members
• Credit management - ensure all retail claims, rebates and marketing claims are up to date and Account Managers are on top of their account ledgers
• Manage third party arrangements for staffing including: hiring, contract management, HR, Comms. management, budget tracking throughout the course of the contract period

Success in this role will be measured against the following outcomes:

• Achievement of sales and gross margin budgets for the Consumer BU
• Demonstrated leadership through the coaching, development and performance uplift of team members
• Effective expense and travel cost management
• Vendor and customer performance/satisfaction
• Long term sustainability and profitability of the business unit
• Drive culture through events and business unit meetings
• Stocks levels as approved by management

Skills And Experiences What You will need to Succeed in the Role:

• Minimum of 8-10 years successful Consumer Electronic industry experience, with at least 5 years’ people management experience.
• Demonstrates strong leadership, fostering team cohesion, mutual respect, and collaboration, while taking ownership of team performance.
• Team player with the ability to gain buy-in & commitment from a range of internal stakeholders
• Ability to provide the highest level of service and responsiveness to customer needs.
• Strong collaboration mindset to transfer knowledge to others to communicate core issues/challenges, gain understanding and develop solutions.
• Ability to quickly develop understanding of a wide range of products and technologies.
• Proactive and motivated to generate new ideas, identify opportunities, create value, and deliver plans that support company success.
• Strong communication skills (both verbal and written).
• Solid understanding of financial fundamentals such as gross margin, gross profit, return ratios, etc.
• A bachelor’s degree in business administration or in any related field.

Our Benefits:

• A highly competitive salary package depending upon experience
• Hybrid and sustainable working environment
• Staff only on-site gym & weekly corporate fitness classes
• A selection of freshly prepared lunch options provided daily
• Free on-site parking and electric parking stations
• A relaxed, modern office setting with smart casual dress
• Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners
• Company paid parental leave scheme
• Employee Assistance Program
• On site school holiday program for children of Dicker Data staff

Only those with the legal right to work in Australia may apply for this position. Only short-listed candidates will be contacted.