Presales Engineer – Networking

Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. We are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices.

Our Vision
To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values
At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solution focused
• Respect for all people
• Integrity in the way we operate

About You
Ideally, you will bring a strong customer‑first mindset with experience supporting resellers and internal sales teams through technical quotations, solution design and day‑to‑day presales support. You’re confident working with Networking solutions, building deep product and process knowledge, and maintaining relevant vendor certifications. You present professionally at all times, enjoy engaging with customers and vendors through meetings, training and presentations, and are proactive in identifying new business opportunities while managing opportunities and forecasts accurately.

What you will do in the role

• Provide high‑quality customer service and sales support to Dicker Data resellers as required
• Support the Dicker Data Inside Sales team and/or BDMs with technical quotations involving Networking configurations and solutions
• Act as a professional point of contact for reseller and vendor enquiries, delivering timely quotations and technical solution information
• Always present a professional image to both resellers and vendors
• Develop and maintain strong product and process knowledge across Networking technologies
• Acquire and maintain relevant vendor sales certifications as directed
• Attend reseller and vendor training and social events, which may occur outside of standard business hours
• Proactively identify and develop new business opportunities within existing and potential customer accounts
• Conduct regular customer and vendor meetings in line with goals set by your manager
• Submit opportunity tracking forecasts or sales pipelines on a weekly basis as directed
• Coordinate and deliver customer presentations, sharing product, technology and the Dicker Data value proposition
• Deliver reseller training sessions as required
• Be available to travel locally, interstate and internationally when needed

Skills And Experiences
What you will need to succeed in the role:

• Excellent customer service skills, with the drive to deliver the right outcome
• Clear, concise and confident communication skills, both written and verbal
• Ability to multitask and manage competing priorities
• Strong organisational and prioritisation skills
• Ability to work well under pressure and thrive in a fast‑paced environment
• High attention to detail with the ability to understand customers’ needs and requirements
• Solution‑focused approach
• Ability to work effectively both autonomously and as part of a team
• Networking technical presales experience

Our Benefits
A highly competitive salary package depending upon experience, hybrid and sustainable working environment, staff only on-site gym & weekly corporate fitness classes, a selection of freshly prepared lunch options provided daily, free on-site parking and electric parking stations, a relaxed, modern office setting with smart casual dress, access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners, company paid parental leave scheme, employee Assistance Program, on site school holiday program for children of Dicker Data staff.

Only those with the legal right to work in Australia may apply for this position. Only short-listed candidates will be contacted.