Warranty Specialist

Porsche Centre Bristol is looking to recruit a Warranty Specialist to join our successful Aftersales team.

This is a varied and rewarding role that sits at the heart of our workshop operation, ensuring warranty claims are processed accurately, repairs meet manufacturer standards, and the business receives prompt reimbursement for completed work.

Working closely with our Technicians, Workshop Controllers, Service Advisors, and Manufacturer, you will play a key role in maintaining operational excellence and delivering the highest standards of quality and compliance. If you enjoy working with people, thrive in a team environment, and take pride in getting the detail right, this could be the perfect opportunity for you.

This role could suit an experienced Vehicle Technician or workshop professional who is looking to move away from a hands‑on role while continuing to utilise their valuable technical knowledge and experience in a new and rewarding career path.

Job Opportunity

Key Responsibilities:

• Review, prepare and submit warranty claims in line with manufacturer guidelines and requirements.
• Gather and verify supporting evidence to ensure claims are accurate, compliant, and submitted correctly first time.
• Liaise closely with Technicians and Workshop Controllers to understand repairs and ensure claims are supported by clear technical information.
• Monitor warranty claim status and proactively resolve any queries or rejected claims.
• Maintain accurate records and documentation relating to warranty repairs and submissions.
• Work collaboratively with the Service, Parts and Workshop teams to ensure the smooth progression of repairs and customer jobs.
• Identify opportunities to improve processes and reduce claim rejections.
• Support the continued delivery of high standards of quality, compliance, and operational excellence throughout the workshop.

Essential Skills

Desired Skills:

• Previous experience within the automotive industry is essential for this position
• A technical or mechanical background would be highly advantageous.
• Experience in warranty administration, workshop control, service advising, or vehicle repair would be beneficial.
• Exceptional attention to detail and the ability to work accurately in a fast‑paced environment.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills with the confidence to work closely with workshop, service teams and manufacturer.
• A proactive approach with a willingness to take ownership and make a positive contribution to the wider team.
• Full UK Driving Licence.

Why Join Us?

In January 2026, we opened the doors to our fantastic new Destination Porsche Centre, a flagship Porsche retail environment in the South West designed to showcase the very best of Porsche products, service, and ownership experience.

This is an opportunity to become an integral part of a highly successful Porsche Aftersales operation where your work genuinely makes a difference every day.

You’ll join a supportive and experienced team that values collaboration, professionalism, and continuous improvement. No two days are the same, and you’ll have the opportunity to use your automotive knowledge in a role that offers variety, responsibility, and long‑term career development.

If you’re passionate about the automotive industry, enjoy working with people, and take pride in accuracy and attention to detail, we’d love to hear from you.

About Company

Accelerate your career with Dick Lovett

Dick Lovett has grown to become one of the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.

DE&I

We all have a ‘Personal Role in Delivering Excellence’ at Dick Lovett

This doesn’t just refer to our customers, this phrase is pivotal to our hiring process, onboarding, and how we look after our staff and treat each other at Dick Lovett. We are committed to providing a safe and respectful environment for all.

The company appreciates the advantages of being an equal opportunities employer and recognise the importance of having a diverse and inclusive team. When everyone feels that they are included and are appreciated for their performance, we will be able to deliver on our promise of customer satisfaction.

Benefits

• Bonus scheme
• Private Medical Insurance
• Health cash plan – Claim back medical costs
• Rewards platform – Gym & high street discounts
• 25 Days Holiday (plus Bank Holidays)
• Contributory Pension Scheme
• Regular Pay Reviews
• Life Assurance
• Servicing, Parts and Accessories Discounts
• Employee Assistance Programme
• Staff Referral Scheme
• Learning and Development
• Enhanced Family Leave
• Volunteering Opportunities
• Onsite Parking