- Act as the primary point of contact for customers requiring servicing, maintenance, and repair work.
- Deliver a first-class customer experience, ensuring every customer receives a professional and personalised service.
- Clearly communicate vehicle work requirements, progress updates, and recommendations throughout the customer journey.
- Liaise closely with the Workshop Manager and Technicians to ensure work is completed efficiently and to the highest standards.
- Manage customer expectations and ensure all service processes are completed accurately and compliantly.
- Support the achievement of departmental performance and customer satisfaction objectives.
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Service Advisor in Swindon employer: Dick Lovett
At our Ferrari dealership in Swindon, we pride ourselves on being an exceptional employer that values a premium customer experience and employee satisfaction. Our work culture fosters collaboration and excellence, offering extensive learning and development opportunities alongside competitive benefits such as private medical insurance, a contributory pension scheme, and regular pay reviews. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while working in a luxurious environment that embodies the spirit of Ferrari.
