At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction in the automotive industry.
- Company: Join the prestigious Porsche Centre Tewkesbury and be part of an iconic brand.
- Benefits: Competitive OTE of £45,000, training opportunities, and a supportive work environment.
- Other info: Exciting opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact by leading a passionate team and delivering exceptional service.
- Qualifications: Experience in team leadership within the automotive sector is essential.
The predicted salary is between 31500 - 40500 £ per year.
About the Role
At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader. This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry. This role is 42.5 hours per week and attracts an OTE of £45,000.
Key responsibilities:
- Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
- Seeing customers to support and help the efficiency of the front desk.
- Effectively train, mentor, and coach Service Advisors to ensure we are providing the highest standards of customer service.
- Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
- Achieve both the business and manufacturer KPIs for performance leading.
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
- Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
- Manage the collection and delivery diary including allocating jobs to drivers.
- Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
Service Team Leader employer: Dick Lovett
At Porsche Centre Tewkesbury, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Service Team Leader, you will benefit from competitive remuneration, ongoing training, and the opportunity to develop your leadership skills within a prestigious automotive brand. Our commitment to employee growth and a collaborative culture ensures that you will be part of a team that values excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Service Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Porsche Centre Tewkesbury and understanding their values. We want to see how you can fit into their culture and contribute to their success, so come armed with examples of how you've led teams and improved customer satisfaction in the past.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in training and mentoring service advisors. We love to hear about how you've motivated teams to achieve KPIs and deliver top-notch customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Porsche Centre Tewkesbury.
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams, especially in the automotive industry. We want to see how you've motivated and trained others to achieve great results.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to the Service Team Leader role. Mention specific responsibilities from the job description that you’ve excelled in before.
Be Customer-Focused:Since customer satisfaction is key, share examples of how you've ensured high standards of service in your previous roles. We love seeing candidates who put customers first!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Dick Lovett
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by Porsche Centre Tewkesbury. Familiarise yourself with their values and how they operate, as this will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. This will help you stand out as a strong candidate.
✨Customer Service is Key
Since customer satisfaction is a priority, be ready to discuss how you've handled customer interactions in the past. Share specific instances where you went above and beyond to ensure a positive experience, as this will highlight your commitment to high standards of service.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
