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- Tasks: Welcome customers, manage enquiries, and maintain a pristine showroom environment.
- Company: Join our dynamic BMW dealership in Melksham with a focus on exceptional service.
- Benefits: Enjoy private medical insurance, gym discounts, 25 days holiday, and more!
- Other info: Great team culture with opportunities for learning and development.
- Why this job: Be the face of BMW, creating memorable experiences for every visitor.
- Qualifications: Customer service experience and a confident, professional attitude required.
The predicted salary is between 20000 - 25000 £ per year.
Our BMW dealership in Melksham is looking to appoint an outgoing Receptionist with a can-do attitude to greet and host customers visiting the Dealership. You will assist a variety of customers, both in person and over the phone, who will be enquiring in reference to Sales, Service and Parts. As the first point of contact, you will set the tone for the customer journey, providing a professional welcome, managing reception duties, and ensuring our showroom remains immaculate and inviting.
Alongside your reception responsibilities, you will support the wider team through hosting and light housekeeping duties, including preparing refreshments, maintaining hospitality areas, and ensuring customer spaces are always presented to BMW's premium standards. At BMW Melksham, we pride ourselves on delivering an exceptional service to customers and work closely as a team to ensure we are delivering a first-class experience. If you would like to be part of our team and contribute to our success, we would like to hear from you.
Job Opportunity
- Act as the first point of contact for all visitors, providing a warm, professional welcome and managing all enquiries and customer flow throughout the showroom.
- Greet customers, notify the Sales, Service or Parts departments of their arrival, and maintain a high standard of professionalism at all times.
- Answer the telephone politely and efficiently.
- Deal with enquiries, taking messages or redirecting calls as appropriate.
- Provide a friendly and helpful reception experience at all times and assist customers with general enquiries.
- Assist in any other administrative tasks or duties as required.
- Prepare and serve refreshments for customers, ensuring the coffee machines and hospitality areas are clean, stocked, and orderly throughout the day.
- Support back-of-house areas by replenishing stock, organising supplies, and ensuring hospitality items are fully available at all times.
Essential Skills
- Experience of working in a retail or hospitality environment in a customer facing role for at least one year.
- Confident, professional, smart in appearance.
- Basic IT and computer systems experience would be beneficial to this role.
Benefits
- Private Medical Insurance
- Health cash plan - Claim back medical costs
- Rewards platform - Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Receptionist/Showroom Host in Melksham employer: Dick Lovett
Contact Detail:
Dick Lovett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Showroom Host in Melksham
✨Tip Number 1
First things first, make sure you know the company inside out. Research BMW Melksham and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, don’t just sit there waiting for questions. Be proactive! Share your experiences in retail or hospitality, especially those moments where you went above and beyond for a customer. This will highlight your can-do attitude and fit for the role.
✨Tip Number 3
Dress smartly and maintain a professional appearance. Remember, as a Receptionist, you’re the face of the dealership. A polished look will not only boost your confidence but also set a positive tone for your interactions with the interviewers.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can go a long way. And remember, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Receptionist/Showroom Host in Melksham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your can-do attitude aligns with our team spirit.
Tailor Your Application: Make sure to customise your application to highlight your experience in customer-facing roles. Mention specific examples of how you've provided exceptional service, as this is key for us at BMW Melksham.
Keep It Professional: While we love a friendly tone, remember to maintain professionalism throughout your application. Use clear language and check for any typos or errors – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at BMW Melksham!
How to prepare for a job interview at Dick Lovett
✨Know the Dealership Inside Out
Before your interview, take some time to research BMW Melksham and its values. Familiarise yourself with their services, customer experience standards, and any recent news about the dealership. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Practice Your Greeting
As a Receptionist, your first impression is crucial. Practice a warm and professional greeting that reflects the dealership's premium service. You might even want to role-play with a friend to get comfortable with how you’ll welcome customers and handle enquiries.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of situations where you went above and beyond to assist a customer, as this will demonstrate your can-do attitude and ability to create a positive customer journey.
✨Dress to Impress
Since you'll be the first point of contact, make sure to dress smartly and professionally for your interview. A polished appearance will reflect your understanding of the dealership's standards and your commitment to maintaining a professional image.