As a Digital Enquiry Specialist, you will be responsible for managing and responding to customer enquiries received through online platforms, email, social media, and telephone. You will work closely with the Sales team to ensure every customer receives a professional, timely, and personalised experience.
Key responsibilities include:
- Responding promptly and professionally to customer enquiries.
- Understanding customer requirements and identifying suitable solutions.
- Qualifying sales opportunities and arranging appointments, vehicle viewings, and test drives.
- Following up with prospective customers and maintaining regular communication throughout their journey.
- Accurately recording customer information and interactions within CRM systems.
- Supporting customer retention activities and identifying opportunities for additional business.
- Working collaboratively with colleagues to ensure a seamless customer experience.
- Maintaining high standards of data accuracy and compliance with GDPR requirements.
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Digital Enquiry Specialist in Melksham employer: Dick Lovett
At our Ferrari dealership in Swindon, we pride ourselves on being an exceptional employer that values a premium customer experience and employee satisfaction. Our work culture fosters collaboration and excellence, offering extensive learning and development opportunities alongside competitive benefits such as private medical insurance, a contributory pension scheme, and regular pay reviews. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while working in a luxurious environment that embodies the spirit of Ferrari.
