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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage service appointments at our BMW dealership.
- Company: Join a supportive BMW dealership that values staff satisfaction and customer care.
- Benefits: Enjoy bonuses, private medical insurance, gym discounts, and 25 days holiday.
- Other info: Great opportunities for learning, development, and career progression.
- Why this job: Be the vital link between customers and our workshop, making a real difference.
- Qualifications: Experience in a service department is a plus, but not essential.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Our BMW dealership in Hungerford is looking to appoint a professional, enthusiastic, and customer-focused Service Advisor to join our dedicated team. In this key role, you’ll be the link between our customers and the workshop, managing service appointments, providing updates, and ensuring every customer receives the high standard of care expected from the BMW brand. At Dick Lovett, we believe in Customer Satisfaction through Staff Satisfaction. By supporting and investing in our people, we create a positive workplace where our team can thrive.
Job Opportunity
- Deliver a great experience for our customers in servicing and repairs
- Booking services
- Completing repair orders
- Communicating any required repairs to our customers
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales
Essential Skills
- Experience of working in a Service department in a franchised dealership would be beneficial however not essential.
- Knowledge of Microsoft Office, Excel and Kerridge.
- Familiarity of warranty procedures would be advantageous but not essential.
If you are looking to progress as a Service Advisor and want to expand your knowledge of new models as they emerge, joining an official manufacturer is the best way to develop. We are happy to discuss your earning potential in relation to your experience and answer any questions you have about the role. Feel free to get in touch with us to find out more, or send us your application today.
Benefits
- Bonus scheme
- Private Medical Insurance
- Health cash plan – Claim back medical costs
- Rewards platform – Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Service Advisor in Hungerford employer: Dick Lovett
Contact Detail:
Dick Lovett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hungerford
✨Tip Number 1
Get to know the company! Research Dick Lovett and understand their values, especially around customer satisfaction. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the bridge between customers and the workshop. Role-play common scenarios with friends or family to boost your confidence in explaining repairs and services clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Dick Lovett and ready to deliver top-notch service to customers.
We think you need these skills to ace Service Advisor in Hungerford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to deliver top-notch experiences for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially if you've worked in a service department before. We love seeing how your skills align with what we’re looking for at our BMW dealership.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dick Lovett
✨Know Your Stuff
Familiarise yourself with BMW's service processes and the specific role of a Service Advisor. Brush up on common customer queries and repair procedures, so you can confidently discuss how you would handle various situations.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you went above and beyond for customers. Highlight your communication skills and how you ensure customer satisfaction, as this is key in the role.
✨Team Player Attitude
Emphasise your ability to work collaboratively with the workshop team. Be ready to discuss how you’ve successfully worked with others in previous roles to meet deadlines and deliver excellent service.
✨Ask Thoughtful Questions
Prepare insightful questions about the dealership’s approach to customer satisfaction and staff development. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.