What You'll Be Doing:
CRM & Customer Management
- Maintain and update customer and marketing activity within Salesforce
- Create and manage sales opportunities within the CRM system
- Record customer interactions accurately and support customer journey management
- Monitor, track, and report on customer engagement activity
Marketing & Communications
- Support customer communications, including invitations, welcome journeys, and marketing campaigns
- Assist with email marketing campaigns and website updates
- Help identify target audiences for campaigns, events, and activations
- Support content planning and day-to-day social media activity, ensuring communications reflect Aston Martin's luxury brand standards
Events & Marketing Support
- Support the planning and delivery of dealership events and marketing activations
- Manage guest lists and invitations and post-event follow-up communications
- Ensure customer engagement activity is accurately captured within Salesforce
- Assist with campaign reporting and general marketing administration, including Aftersales communications
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Aston Martin CRM & Marketing Assistant employer: Dick Lovett
At our Ferrari dealership in Swindon, we pride ourselves on being an exceptional employer that values a premium customer experience and employee satisfaction. Our work culture fosters collaboration and excellence, offering extensive learning and development opportunities alongside competitive benefits such as private medical insurance, a contributory pension scheme, and regular pay reviews. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while working in a luxurious environment that embodies the spirit of Ferrari.
