IT Support Specialist - Full time in London

IT Support Specialist - LondonLive shows make us feel good. We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies)At DICE, you'll be part of the company redefining live entertainment. About the roleYou'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects. You willManage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup. Provide AV support for meeting rooms, all-hands, event spaces and office technology. Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently. Support 25 Windows devices via Intune users (alongside our primary macOS environment).Organised and dependable, comfortable juggling multiple tasks without dropping quality. Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves. You'll needCore IT skillsSolid macOS software/hardware support. Experience with MDM tools (Kandji, Jamf, Intune, or similar).Nice to HaveCuriosity about AI-assisted development tools (Claude Code, Copilot, etc.).Networking fundamentals: Any Slack bot, webhook, or internal tooling project you've built — even a small one. Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks. About DICEDICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team's days and expectations during the interview process. Application processOur process usually involves a quick chat on the phone, a task and an interview where you'll meet the people you'll work with. For information on how we use your data, please view our Candidate Privacy Policy. We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humansIf you would like more information about how your data is processed, please contact us.