Operational Contracts and Facilities Manager in St Albans

Join Diaverum as Operational Contracts & Facilities Manager. UK national role with travel to clinic sites as required. Location: St Albans, GB, AL1 3AL. Contract type: Permanent. Work Type: Remote. Part Time / Full Time: Full Time.

At Diaverum, we believe that every moment of care matters. We are a global leader in renal services, focused on enhancing the lives of people living with chronic kidney disease through high-quality, compassionate, person-centred care. We are seeking a talented Operational Contracts & Facilities Manager to ensure our clinics remain safe, compliant, and patient-centred environments. The role provides operational oversight, governance, and performance management across multiple FM service lines, ensuring facilities services support the safe, effective, and uninterrupted delivery of patient care. The postholder works with internal stakeholders and external suppliers to ensure compliance with healthcare regulations, CQC expectations, and internal standards.

Responsibilities

• Property Assets Maintenance & Repairs: Manage key maintenance contracts (PAT, HVAC, boilers, automatic doors, lifts, EICR and Gas Safety); ensure inspections and remedial works meet statutory, HTM, and contractual requirements; maintain robust asset registers and audit trails; oversee general property maintenance to keep clinics safe, welcoming and fit for purpose.
• Fire Safety: Lead delivery of fire safety services (alarms, doors, dampers, emergency lighting, equipment); support Fire Risk Assessment actions and remedial programmes; ensure compliance with the Regulatory Reform (Fire Safety) Order and HTM 05-01; provide regular fire safety assurance through governance channels.
• Domestic Cleaning & Hygiene: Manage contracts for daily and scheduled cleaning, deep cleaning, window services, landscaping and feminine hygiene; ensure healthcare cleanliness standards; monitor audits and drive continuous quality improvement.
• Utilities Management: Oversee water, electricity and gas contracts; monitor consumption, cost performance and supply resilience; identify opportunities for sustainability and cost optimisation.
• Pest Control: Manage preventative and reactive pest control services, ensuring healthcare-level compliance.
• Keyholding & Out-of-Hours Access: Oversee secure keyholding and emergency access arrangements; ensure processes are safe, auditable and compliant.
• Contract & Supplier Management: Act as contract lead across all FM service lines; lead tendering, mobilisation, performance management and renewals; establish strong SLAs, KPIs and audit processes; manage escalations and corrective actions; maintain rigorous governance documentation.
• Governance, Risk & Compliance: Maintain FM risk registers and ensure risks are actively managed; ensure full compliance with CQC, H&S and building/fire regulations; support internal and external audits and regulatory inspections; review RAMs and issue hot-works permits; ensure FM activity aligns with Diaverum’s policies, procedures and patient-safety standards.
• On-Call: Participation in the national on-call rota is required, including evenings, weekends and public holidays. National travel is required, with occasional overnight stays.

What You’ll Bring (Essential)

• Experience in FM, operational contracts or estates within a regulated environment (healthcare desirable).
• Strong supplier and contract management experience.
• Working knowledge of HTMs, HBNs and CQC expectations.
• Governance, risk and compliance expertise.
• Excellent stakeholder engagement skills.
• Ability to work independently across a national portfolio.

Skills & Attributes

• Highly organised with strong attention to detail.
• A confident, pragmatic decision-maker.
• A problem-solver with a risk-aware mindset.
• Collaborative and service-focused.
• Committed to patient safety and continuous improvement.

Why Choose Diaverum?

Diaverum is a caring, international healthcare organisation built on empathy, excellence and respect. You’ll be valued, supported and empowered to make a meaningful impact, helping ensure our clinics reflect the exceptional care our patients deserve. If you’re motivated by purpose and ready to help shape safe, welcoming and compliant clinics nationwide, we’d love to hear from you.

Important Note: All positions at Diaverum are subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment process, ensuring the highest standards of safety and compliance. We reserve the right to close the vacancy early in response to a high volume of applications.