At a Glance
- Tasks: Be the friendly face of our clinic, supporting patients and ensuring smooth operations.
- Company: Join Diaverum, a leading renal care provider dedicated to improving lives.
- Benefits: Enjoy 35 days holiday, free uniform, and a supportive work environment.
- Other info: Full-time role with excellent career growth and a vibrant team culture.
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: GCSEs and strong admin skills; healthcare or customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
As the Clinic Administrator, you will be the first point of contact for visitors, playing a pivotal role in ensuring the clinic's smooth operation. This customer‑facing position demands excellent communication skills, the ability to work autonomously, prioritise tasks and tackle challenges effectively.
Main duties of the job
- Warmly welcome and assist patients and visitors to the clinic.
- Provide comprehensive administrative support to the Clinic Manager, Deputy Clinic Manager and the clinic as a whole.
- Maintain communication with the referring Trust/Hospital.
- Prepare materials, reports and information for meetings.
- Assist with patient documentation requests.
- Facilitate patient survey and feedback distribution.
- Ensure stock orders are placed promptly.
- Prepare reports related to treatment numbers, billing and reconciliations.
- Maintain professionalism to ensure visitors experience great care during their clinic visits.
Requirements
- GCSE level education or equivalent (essential).
- Strong administration skills and experience in diary management.
- Previous experience in a hospital, healthcare or customer service setting.
- Prior stock control experience.
- Proficiency in report writing and reconciliation.
- Ability to work independently and collaboratively.
- Essential computer literacy with proven MS Office skills (Word, Excel and PowerPoint).
- Excellent verbal and written communication skills with the ability to build rapport.
- Fluency in English.
Benefits and working conditions
- 35 days holiday (inclusive of 8 days bank holiday) increasing with service (pro rata).
- Full‑time position: 37.5 hours per week, between 8 am and 6 pm, Monday to Friday.
- Holidays on Christmas and New Year’s Day.
- Free uniform, tea & coffee, flu vaccine and Christmas meal.
- Life assurance, We Care, company pension, Blue Light and Concert for Carers.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Clinic Administrator in Birmingham employer: Diaverum
At Diaverum, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our employees while they contribute to improving the lives of renal patients. With generous benefits such as 35 days of holiday, a comprehensive pension scheme, and opportunities for professional growth, our Clinic Administrator role in one of the UK's leading renal care providers ensures a fulfilling and rewarding career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Administrator in Birmingham
✨Tip Number 1
Make sure to research Diaverum and understand their mission. When you know what they stand for, you can tailor your conversations to show how your values align with theirs. This will help you make a great first impression!
✨Tip Number 2
Practice your communication skills! As a Clinic Administrator, you'll be the face of the clinic. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Don’t forget to showcase your organisational skills during interviews. Bring examples of how you've managed tasks or projects in the past. This will demonstrate your ability to prioritise and tackle challenges effectively, which is key for this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Diaverum team and contributing to their mission of improving patients' lives.
We think you need these skills to ace Clinic Administrator in Birmingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a customer-facing role like Clinic Administrator.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in administration and customer service, and don’t forget to mention any specific skills that match what we’re looking for, like diary management or report writing.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate well-organised information, especially when it comes to administrative roles!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Diaverum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Administrator. Familiarise yourself with the key tasks mentioned in the job description, like providing administrative support and managing stock orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As this position is customer-facing, it's crucial to highlight your excellent communication skills. Prepare examples from your past experiences where you've successfully interacted with patients or clients. Practising how you articulate these stories can help you come across as confident and personable during the interview.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you prioritise tasks and manage your time effectively. You could share specific instances where you’ve juggled multiple responsibilities or met tight deadlines, showcasing your ability to work autonomously while still being a team player.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the clinic's operations or team dynamics. This not only shows your interest but also gives you a chance to assess if the clinic aligns with your values and career goals. Plus, it makes for a more engaging conversation!
