Office Support Assistant in Birmingham

The Office Support Assistant is responsible for maintaining a clean, organised, and welcoming office environment. This role provides essential day-to-day support across front office operations, facilities upkeep, and event logistics, ensuring that all staff, visitors, and management are well served, as well as any other ad hoc activities delegated. The ideal candidate is proactive, reliable, and takes pride in maintaining high standards of cleanliness and service.

Key Responsibilities

• Front Office Support
  • Manage the front desk area and ensure it is tidy and presentable at all times.
  • Welcome visitors, direct them appropriately, and notify relevant staff of arrivals.
  • Handle deliveries and correspondence as needed.
  • Maintain a professional and courteous manner with all staff and guests.
• Toilet & Sanitation Maintenance
  • Conduct regular checks and cleaning of all office toilet facilities throughout the day.
  • Replenish consumables (soap, tissue, hand towels, air freshener) as required.
  • Report any maintenance issues (e.g. leaking taps, blocked drains) to the appropriate team.
  • Ensure hygiene standards are consistently upheld in line with health and safety guidelines.
• Pantry & Common Area Upkeep
  • Keep the pantry clean, tidy, and stocked with necessary items (cups, utensils, condiments).
  • Wash and dry dishes, mugs, and utensils regularly.
  • Wipe down surfaces, appliances, and equipment (microwave, kettle, refrigerator) daily.
  • Monitor pantry supplies and flag low stock to the relevant person in charge.
• Waste Management
  • Empty waste bins in all office areas, common spaces, and toilets on a daily basis.
  • Ensure waste is sorted and disposed of in designated bins (general, recyclable, etc.).
  • Maintain cleanliness around waste disposal points.
  • Coordinate waste collection with building management as required.
• Management Cabin Upkeep
  • Clean and tidy all manager and director cabins/offices on a regular basis.
  • Dust surfaces, wipe down furniture, and vacuum/mop floors as scheduled.
  • Ensure bins are emptied and personal items are not disturbed.
  • Promptly attend to any cleaning requests from management.
• Event & Meeting Support
  • Assist with setup and teardown of tables, chairs, and furniture for meetings and events.
  • Support the arrangement and handling of camera equipment, projectors, screens, and AV tools.
  • Ensure event spaces are clean and reset to their standard configuration after use.
  • Assist the events or admin team with logistical tasks as directed.
• General Administrative & Ad-Hoc Support
  • Assist with photocopying, filing, printing, and distribution of documents.
  • Run internal errands and deliver items within the office premises.
  • Support other departments with miscellaneous tasks as needed.
  • Report maintenance or safety concerns to the relevant team promptly.
  • Carry out any other duties as reasonably assigned by the line manager.

Key Competencies

• Reliability: Consistently dependable; shows up on time and completes tasks without prompting.
• Attention to Detail: Notices what needs to be done and maintains high standards of cleanliness.
• Initiative: Proactively identifies issues and acts without waiting to be told.
• Teamwork: Works cooperatively with all departments and responds positively to direction.
• Discretion: Respects confidentiality, especially when working in management offices.
• Physical Stamina: Able to perform cleaning duties and light lifting (tables, chairs, equipment).
• Communication: Able to communicate clearly and politely with staff and visitors.
• Adaptability: Comfortable handling varied tasks and shifting priorities throughout the day.

Qualifications & Requirements

• Prior experience in a cleaning, housekeeping, or facilities support role is an advantage.
• Basic spoken communication skills in the working language of the office.
• Physically fit and able to perform manual tasks including lifting and carrying.

Preferred Attributes

• Previous experience working in a corporate or professional office environment.
• Positive attitude, willingness to learn, and a service-oriented mindset.

Working Conditions

This is a full-time, on-site role. The Office Support Assistant will be expected to be present during core office hours and may occasionally be required to assist with early morning or after-hours events. The role involves standing, walking, and light lifting as part of daily duties.