Diaspora Insurance is seeking a seasoned Customer Experience leader to own end-to-end journeys for UK and diaspora customers. You will drive strategy, culture, and delivery to boost NPS, reduce complaints, and improve retention while ensuring FCA Consumer Duty compliance.
Lead the service expansion across digital channels and customer portals, embedding a data-driven approach with dashboards for Exco/Board reporting and budget management.
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Head of Customer Experience & Service Excellence in Birmingham employer: Diaspora Insurance
Diaspora Insurance is an exceptional employer, dedicated to fostering a customer-centric culture that prioritises empathy, speed, and clarity in service delivery. Located in the UK, we offer our employees a dynamic work environment with opportunities for professional growth, particularly in the insurance and financial services sectors. Our commitment to compliance and innovation ensures that team members can make a meaningful impact while enjoying a supportive atmosphere that values their contributions.
