Application Specialist

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we have earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that is dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
• Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you are passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We are looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that is shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Purpose:

As part of the Region North Applications team, you will be working closely with the individual country Sales and Service teams across the UK Region to provide high levels of customer support across the CLIA and Molecular business. You will provide support both in person and remotely mainly in the Hertfordshire and South West region; however, you may need to provide support in other regions to cover absences when necessary. You will be focused on delivering excellent customer satisfaction and ensure that applications troubleshooting, complaint management, implementations and training are delivered efficiently. You will work in collaboration with the Regions Marketing Manager and the individual country Sales team in managing regulatory requests, promoting and implementing new systems and assays and also supporting existing customers in the adoption of these. You will support the effective launch of new assays and provide pre/post launch marketing, workflow and validation/verification support.

Main Responsibilities:

• Have a clear understanding of the Immunoassay and Molecular Diagnostic Market; develop market insight into customer needs, tender/procurement processes, commercial projects and competition.
• Collaborate with cross-functional teams i.e. Corporate customer care, service, sales/commercial, marketing to achieve seamless alignment and a customer-centric experience.
• Gain experience and become competent in all standardized processes and procedures used by the Regional Applications Team and provide support for these, Regionally, as and when required.
• Comply with Applications team activity logging and KPIs, completing real-time and providing information to the Team Leader when required.
• Develop a good working relationship with both internal colleagues and customers to become an integral part of the sales cycle and provide support to the country Sales teams in order to maximise customer satisfaction, retention of business and support future growth.
• Provide customer presentations and demonstrations of analytical solutions.
• Complete technical responses for tenders in a timely manner.
• Exhibition attendance, assay promotion and menu expansion activities.
• Actively participate in sales meetings, marketing meetings and business meetings.
• Manage customer complaints and enquiries using the approved Corporate complaint management system always ensuring effective communications with the customer while liaising with the Customer Support team.
• Be proactive in the implementation and planning process for new customers and products.
• Contribute to implementation planning meetings and utilise the tracker with new/ongoing requests in conjunction and agreement with the Service Manager and Sales Manager.
• Provide on-site and head office customer training.
• Contribute to market mapping, KOL relationship development and product promotion of a defined product/product family.
• Embrace change and contribute in a positive manner to enhancements and/or projects that the team is working on.

Experience and Skills:

• Ideally hold a bachelor degree or higher in a life science.
• The ideal candidate will be proactive, flexible and self-motivated within the role, positively contributing to the commercial.
• You should be able to demonstrate excellent time and calendar management.
• The ability to communicate at all levels both internally and externally.
• Have the ability to cope under pressure and respond appropriately to unexpected situations and manage customer expectations.
• Experience within a product specialist and/or a customer support role in this or a similar market preferable.
• Experience within the immunoassay and Molecular immunodiagnostic market is highly desirable; however, an aptitude to learn and progress in these areas will be looked upon favourably.
• Experience with Laboratory Information Systems, I.T and software would be an advantage.
• Computer literate and hold a valid drivers license.
• Must be fluent in English both verbal and written.
• Extensive travel across the Region is required, this will include attending both Regional and International meetings. Overnight and weekend travel may be required.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.