At a Glance
- Tasks: Support global software clients in deployment, migration, and customer enablement.
- Company: Join a leading global software vendor with a focus on customer success.
- Benefits: Competitive day rate, hybrid work model, and potential for contract extension.
- Other info: Dynamic role with opportunities to engage with senior stakeholders.
- Why this job: Make a real impact by enhancing customer experiences and driving growth.
- Qualifications: Fluent in English and German, with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a German speaking Customer Success Services Specialist to support a global software vendor client across multiple departments such as deployment, migration, Enterprise Admin Console, identity setup, licensing, stakeholder engagement, and customer enablement. You will support Customer Success Managers, Account Managers, and Solution Consultants to improve outcomes, reduce risk, and support growth.
Day rate: £250 per day
Pay framework: Umbrella Company
Start date: ASAP
Contract duration: 12 months initially (with scope to extend)
Location: Hybrid – once a week in London or Reading office.
Essential Skills and Experience:
- Fluent English and German (written and spoken)
- Deep expertise in managing enterprise software admin consoles within a global SaaS environment, with hands-on experience of Single Sign On (SSO), Active Directory, user management
- Strong project management experience leading complex migrations and deployments, engaging IT practitioners and senior stakeholders
- Experience supporting enterprise security questionnaires or Digital Maturity Assessments
- Excellent communication, presentation, storytelling, organisation, customer enablement, and attention to detail
Key Responsibilities:
- Lead complex deployments and migrations
Customer Success Services Specialist (German Speaking) employer: Diana Duggan UK Limited
Join a dynamic and innovative team as a Customer Success Services Specialist, where your expertise in enterprise software will be valued and nurtured. With a hybrid work model based in London or Reading, you will enjoy a collaborative culture that prioritises employee growth and development, alongside competitive pay and the opportunity to work with leading global clients. Our commitment to fostering a supportive environment ensures that you can thrive while making a meaningful impact on customer success.
