At a Glance
- Tasks: Lead change projects in a dynamic telecoms environment, ensuring timely delivery and alignment with business goals.
- Company: Join a leading Telecoms firm focused on customer service transformation and innovation.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to make a real impact.
- Other info: Contract duration is 6 months with potential for extension; apply now!
- Why this job: Be part of a transformative journey that enhances customer experience and drives business success.
- Qualifications: Experience in project management, especially in telecoms, with PRINCE2 or equivalent certification.
The predicted salary is between 43200 - 72000 € per year.
Job Description
Our client, a leading Telco firm, is looking for an experienced Change Project Manager to join them on a Customer Service (CX) Transformation programme.
You’ll bring proven re-engineering experience with Contact Centres - ideally gained within the telecoms industry - running customer-focused change and driving transformation initiatives.
You will be a qualified Prince 2 practitioner, and as Project Manager, your role will be to implement and manage change - ensuring projects are delivered on time, within scope and budget, and aligned with business goals.
Key details:
- Location: Hybrid - 2-3 days per week in Milton Keynes
- Rate: £550 per day (inside IR35)
- Contract type: Employment (Umbrella Company)
- Duration: 6 months, with scope to extend
Key Responsibilities:
- Manage a strategy focused on re-thinking and re-designing core business processes to drive improvements in performance, quality and service
- Lead end-to-end project delivery from planning through to execution
- Ensure key milestones and deadlines are met
- Identify and manage project risks, ensuring timely mitigation
- Work with stakeholders and SMEs to define project scope and objectives, ensuring technical feasibility
- Oversee documentation across the full lifecycle of project creation, development, and implementation
- Track progress to ensure projects run on time and within budget
- Implement change across departments to improve processes and frameworks
- Monitor delivery of expected outcomes and benefits
- Ensure alignment with overall business goals
- Create reports and updates for senior managers and key stakeholders
- Collaborate with subject matter experts to ensure briefs are delivered effectively
- Maintain comprehensive project documentation in collaboration with the portfolio PMO
- Develop clear and structured project plans to share with stakeholders
Essential Experience:
- Demonstrable project management experience in change and transformation in contact centres, with a strong exposure to Customer Experience (CX) and ideally in telecoms
- Strong track record of managing projects end-to-end, including planning, delivery, and benefits realisation
- Expertise in process re-engineering and delivering improvements across business operations
- PRINCE2 qualification (or equivalent)
- Skilled in managing deadlines, priorities and budgets in complex environment
- Understanding of Agile methodologies (useful but not essential)
To apply:
Send your CV to Diana Duggan Associates without delay.
Change and Transformation Project Manager in Milton Keynes employer: Diana Duggan UK Limited
Join a leading Telecoms firm that prioritises innovation and employee development, offering a dynamic hybrid work environment in Milton Keynes. With a strong focus on customer service transformation, the company fosters a collaborative culture where your expertise in change management will be valued and rewarded. Enjoy competitive rates and the opportunity to contribute to impactful projects while enhancing your skills in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Change and Transformation Project Manager in Milton Keynes
✨Tip Number 1
Network with professionals in the telecoms industry, especially those who have experience in change and transformation projects. Attend industry events or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in customer service transformation within telecoms. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific examples of past projects where you successfully managed change and transformation. Highlight your role in process reengineering and how it led to measurable improvements in performance and service quality.
✨Tip Number 4
Understand the company's business goals and challenges before your interview. Tailor your responses to show how your skills and experiences align with their objectives, particularly in managing project risks and ensuring timely delivery.
We think you need these skills to ace Change and Transformation Project Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in change and transformation projects, particularly within the telecoms industry. Use specific examples that demonstrate your ability to manage projects end-to-end and your expertise in process reengineering.
Craft a Compelling Cover Letter:Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your project management skills, your understanding of Agile methodologies, and how you can contribute to the company's goals.
Highlight Relevant Qualifications:If you have a PRINCE2 qualification or equivalent, make sure to mention it prominently in your application. This will show that you have the necessary credentials for managing complex projects.
Showcase Stakeholder Management Skills:In your application, provide examples of how you've successfully worked with stakeholders and subject matter experts in previous roles. This is crucial for demonstrating your ability to define project scope and objectives effectively.
How to prepare for a job interview at Diana Duggan UK Limited
✨Showcase Your Change Management Experience
Be prepared to discuss specific examples of change and transformation projects you've managed, particularly in the telecoms sector. Highlight your role in these projects, the challenges you faced, and how you overcame them.
✨Demonstrate Process Reengineering Skills
Since the role requires expertise in process reengineering, come equipped with examples of how you've successfully redesigned business processes. Explain the impact of these changes on performance and service quality.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you manage relationships with stakeholders and subject matter experts. Be ready to share strategies you've used to ensure alignment on project objectives and technical feasibility.
✨Familiarise Yourself with Agile Methodologies
While not essential, having a basic understanding of Agile methodologies can set you apart. Brush up on Agile principles and be ready to discuss how they can be applied in a change management context.
