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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and drive operational excellence.
- Company: Fast-growing tech company focused on innovation and customer success.
- Benefits: Competitive salary up to £80K plus extensive benefits.
- Why this job: Shape the future of service delivery and make a real impact.
- Qualifications: Proven senior leadership experience in a fast-paced environment.
- Other info: Join a culture of empowerment and continuous improvement.
The predicted salary is between 57600 - 84000 £ per year.
We are looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. This is a senior leadership role where you will shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems.
Responsibilities
- Lead and inspire a team of managers and service professionals to deliver outstanding results.
- Drive operational excellence through process optimisation, capacity planning, and workflow improvements.
- Champion digital transformation and automation initiatives to enable growth without increasing headcount.
- Collaborate across departments to align operational goals with business strategy.
- Foster a culture of empowerment, engagement, and continuous improvement.
Qualifications
- Proven experience in senior operational leadership within a fast-paced or service-oriented environment.
- Experience delivering SaaS (Software as a Service) based solutions.
- Strong people leadership skills with a track record of building and developing high-performing teams.
- Expertise in process improvement and operational optimisation.
- Experience implementing technology solutions to improve efficiency and scalability (knowledge of RPA or AI tools is a plus).
- Commercial acumen and the ability to make data-driven decisions.
Why Join Us
You will play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success. If you thrive on leading change and delivering measurable impact, we would love to hear from you.
Head of Service Delivery in London employer: Diana B. Beauty
Contact Detail:
Diana B. Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the right fit for the Head of Service Delivery role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, driven operational excellence, and implemented tech solutions. These anecdotes will make you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Service Delivery in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Delivery role. Highlight your leadership experience and any relevant SaaS solutions you've delivered to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how your background in operational excellence can help us drive our goals forward.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love seeing quantifiable results, so if you’ve improved processes or led successful teams, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Diana B. Beauty
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand their service delivery model and how they leverage technology. This will help you articulate how your experience aligns with their goals.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and successes in building high-performing teams. Be ready to discuss how you've inspired and empowered your team to achieve operational excellence.
✨Emphasise Process Improvement
Come armed with specific instances where you've optimised processes or implemented technology solutions. Discuss any experience with SaaS, RPA, or AI tools, as this will resonate well with their focus on digital transformation.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in their operations and future goals. Inquire about their current challenges in service delivery and how they envision the role contributing to overcoming these hurdles.
