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For Companies At a Glance
- Tasks: Lead and elevate after-sales service operations for a globally recognised OEM.
- Company: Join a dynamic company expanding its reach in the UK market.
- Benefits: Competitive salary, benefits package, and opportunities for career progression.
- Why this job: Shape a high-performing service function and make a real impact.
- Qualifications: Experience in service management and strong leadership skills required.
- Other info: Work in a technically advanced environment with growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
A globally recognised OEM of capital equipment is seeking an experienced Service Manager to lead and elevate its UK after‑sales and service operations. The company is strengthening its presence in the UK market, recently acquiring two complementary businesses that have expanded its reach and unlocked new sectors previously out of scope. With a broader and more competitive machinery portfolio and ambitious growth plans, this role is crucial in shaping a high‑performing service function and supporting the next phase of the organisation’s success.
The Role
You will take ownership of day‑to‑day service operations, ensuring customers receive a responsive, professional, and high‑quality after‑sales experience. Leading a team of field‑based engineers and support staff, you will drive performance against KPIs, manage resources effectively, and act as a senior escalation point for complex service issues.
Key Responsibilities
- Oversee service delivery, scheduling, and resource planning across the UK
- Drive continuous improvement in service processes and efficiency
- Manage service budgets, costs, and profitability
- Support service contract delivery and identify opportunities for service growth
- Ensure compliance with health & safety and company procedures
About You
- Proven experience in a Service Manager or senior service leadership role
- Strong background in field service operations within engineering, manufacturing, or capital equipment
- Confident people manager with experience leading remote or field‑based teams
- Commercially aware with strong organisational and problem‑solving skills
- Customer‑focused, proactive, and comfortable in a fast‑paced environment
- Knowledge of CNC machinery, automation, or complex equipment
What’s On Offer
- Competitive salary and benefits package
- Opportunity to shape and develop a growing service function
- Senior leadership exposure and long‑term career progression
- A dynamic, technically advanced working environment
If you are an experienced Service Manager, looking for your next role, apply today!
Service Manager in Daventry employer: Diana B. Beauty
Contact Detail:
Diana B. Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Daventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its recent acquisitions. Show them you’re not just another candidate; you understand their business and how you can elevate their service operations. Tailor your answers to highlight your experience with field service operations and team management.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in engineering and capital equipment makes you the perfect fit for the role. Focus on your problem-solving skills and how you’ve driven performance in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you that Service Manager position!
We think you need these skills to ace Service Manager in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in field service operations and any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven performance and improved service processes in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving skills. We’re looking for someone who can handle complex service issues, so share instances where you’ve successfully navigated challenges in your past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Diana B. Beauty
✨Know Your Stuff
Make sure you brush up on your knowledge of CNC machinery and capital equipment. Familiarise yourself with the company's recent acquisitions and how they fit into their service strategy. This will show that you're not just interested in the role, but also in the company's growth and direction.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led field-based teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to drive performance against KPIs and manage resources effectively, as these are key aspects of the Service Manager role.
✨Be Customer-Focused
Demonstrate your commitment to providing a high-quality after-sales experience. Share stories where you went above and beyond for customers or improved service processes. This will resonate well, as the company is looking for someone who prioritises customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about complex service issues you've dealt with in the past. Prepare to discuss your problem-solving approach and how you ensure compliance with health and safety regulations. This will showcase your ability to handle the senior escalation point responsibilities effectively.
