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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships while ensuring top-notch service delivery.
- Company: Dynamic logistics company focused on customer satisfaction and growth.
- Benefits: Competitive salary, 25 days leave, pension scheme, and long-service awards.
- Why this job: Join a team where your efforts directly impact customer success and business growth.
- Qualifications: 3 years in account management, strong communication skills, and problem-solving abilities.
- Other info: Office-based role with opportunities for career advancement and professional development.
The predicted salary is between 30000 - 35000 £ per year.
Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful Logistics company. Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction. Acting as the primary point of contact for assigned accounts, you will ensure customers' logistical needs are met and support the optimisation of their supply chain operations. Working closely with internal stakeholders and customers, you will proactively identify challenges, propose effective solutions, and build long-term, profitable partnerships. This role plays a key part in both operational delivery and commercial performance, contributing to customer retention, growth, and sustainability objectives.
Responsibilities:
- Managing and developing relationships with assigned customer accounts, acting as the primary point of contact for contract management and service delivery.
- Conducting regular performance reviews to monitor service levels.
- Proactively identifying risks and issues, implementing effective solutions to minimise disruption to customers' supply chains.
- Collaborating with internal teams to ensure timely deliveries, asset availability, and overall contract success.
- Overseeing commercial activity within customer accounts, including pricing changes, contract renewals, and identifying opportunities for growth.
- Analysing customer data, trends, and forecasts to provide strategic insights and support informed decision-making.
- Actively identifying opportunities to expand the company's business within existing customer accounts.
Qualifications:
- Minimum of 3 years' experience in customer account management, preferably within manufacturing or logistics.
- Strong communication and interpersonal skills with the ability to build long-term customer relationships.
- Excellent problem-solving and critical thinking capabilities.
- Ability to manage multiple priorities and meet deadlines effectively.
- Proficient in Microsoft Office applications, particularly Excel.
- Experience using CRM or customer management systems (e.g. Salesforce, SAP) is advantageous.
On offer:
- Salary of £30-35,000 p/a
- Office based role working Monday - Friday
- 25 days annual leave plus bank holidays
- Workplace pension scheme
- Length of service awards recognising long-term commitment.
If you are customer focused with a passion for delivering excellent service, please apply.
Customer Account Manager employer: Diana B. Beauty
Contact Detail:
Diana B. Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer account management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their logistics operations and think about how you can contribute to their customer satisfaction goals. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to proactively identify risks and implement effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your experience in managing customer relationships and any relevant logistics or manufacturing background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Be sure to mention specific examples of how you've driven customer satisfaction in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. Share examples of challenges you’ve faced in previous roles and how you successfully navigated them. We love seeing proactive thinkers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Diana B. Beauty
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their logistics operations and any recent news or changes in the industry. This will help you demonstrate your knowledge and show that you're genuinely interested in how you can contribute to their success.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you identified challenges, proposed solutions, and built long-term partnerships. This will illustrate your ability to thrive in a role focused on customer satisfaction.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've proactively identified risks or issues in customer accounts and how you addressed them. Be prepared to discuss your thought process and the outcomes, as this aligns with the role's focus on minimising disruptions in supply chains.
✨Familiarise Yourself with Tools
Brush up on your knowledge of CRM systems like Salesforce or SAP, as well as your Excel skills. Be ready to discuss how you've used these tools in previous roles to analyse data and support decision-making, which is crucial for the Customer Account Manager position.
