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- Tasks: Lead and develop a vibrant workplace culture while enhancing employee experiences.
- Company: Join Diamonds Factory, a digital-first jewellery brand redefining modern luxury.
- Benefits: Flexible working hours, comprehensive healthcare, and 25 days annual leave plus bank holidays.
- Why this job: Make a real impact in a fast-growing, values-led business where people come first.
- Qualifications: 4+ years in HR, preferably in luxury retail or hospitality, with strong leadership skills.
- Other info: Embrace diversity and inclusion in a supportive environment that values your ideas.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
About the Role
Diamonds Factory is seeking an experienced People & Culture Manager with a strong background in luxury retail, fine jewellery, or premium hospitality. This role is key to shaping a high-performance, service-focused culture and delivering exceptional employee experiences across our brand. If you thrive in client-facing, high-performance environments and are passionate about building engaged teams aligned with brand values, this is an opportunity to make a real impact.
How you'll contribute:
- Lead and develop our workplace culture, aligning policies and initiatives to inspire connection, motivation, and excellence.
- Oversee the full employee lifecycle, including pre‑boarding, onboarding, and offboarding, to ensure seamless, values‑driven experiences.
- Support leadership in shaping competitive pay structures, perks, and benefits that attract and retain top talent.
- Spearhead the implementation of a new HRIS system to streamline operations and drive innovation.
- Identify team development needs and deliver training programs that foster growth and engagement.
- Champion diversity, equity, and inclusion, ensuring our workplace is welcoming, safe, and empowering for all.
- Lead employee engagement initiatives, team‑building activities, and recognition programmes that celebrate success.
What we’re looking for:
- 4+ years of experience in a generalist HR role, ideally in luxury retail, fine jewellery, or premium hospitality.
- Proven experience in employee relations, including disciplinary and grievance processes.
- Strong leadership and people management skills (previous management experience is a plus).
- A proactive, solutions‑focused mindset with a passion for driving positive change.
- A cultural ambassador who thrives on building engaged, high‑performing teams in client‑facing environments.
- A degree in HR, Business, or a related field is welcome but not essential.
- Passionate about people and luxury service standards, purpose‑driven, and excited to shape what’s next.
Why you’ll love working with us:
- Work directly with our Chief of People and lead a growing team of Talent Acquisition Consultants.
- Play a key role in a fast‑growing, values‑led business where people come first.
- Influence strategy and make a meaningful impact across every stage of the employee journey.
What we offer:
- Join a fast‑growing business where your contributions matter and your ideas are valued.
- Work in a supportive, transparent environment that encourages innovation and excellence.
- Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home.
- Flexi hours - start your day between 8am and 10am, then finish between 4pm and 6pm.
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits.
- Enjoy your birthday, with an extra day of leave to celebrate.
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work‑life balance.
- 25 days annual leave + bank holidays.
- Enhanced maternity and paternity leave entitlements.
Next steps
If your application is successful, you’ll receive an initial phone screening call with our Talent Acquisition team, followed by a round of interviews with the hiring manager and selected stakeholders. Throughout the process, you’ll receive feedback following each round of interview(s) with regular updates on how the recruitment process is going. If we find there’s a perfect match, you’ll be offered and onboarded into the world of Team DF! Please bear with us, we do receive large volume of applications, and unfortunately, we’re only able to respond to candidates who have been shortlisted.
We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply.
Our Commitment to Diversity & Inclusion
At Diamonds Factory we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.
Discover more about life at Diamonds Factory by following our LinkedIn page and social media channels.
People & Culture Manager - Retail employer: Diamonds Factory
Contact Detail:
Diamonds Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Culture Manager - Retail
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail and HR space. Attend industry events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Diamonds Factory and its brands thoroughly. Understand their values and culture, and think about how your experience aligns with their mission. Practice common interview questions and be ready to showcase your passion for people and luxury service.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your authentic self shine through. They’re looking for someone who fits into their culture, so don’t hold back on sharing your ideas and enthusiasm for building engaged teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Diamonds Factory family. Don’t forget to follow up after your application – a little nudge can go a long way!
We think you need these skills to ace People & Culture Manager - Retail
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your passion for people and culture shine through. Share specific examples of how you've built engaged teams or improved workplace culture in your previous roles. We want to see that you truly care about creating a positive environment!
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your experience in luxury retail or hospitality. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you fit into our brand values and mission.
Be Authentic: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique experiences and perspectives that make you a great fit for the People & Culture Manager role at Diamonds Factory.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly. Plus, it shows us you're serious about joining our team and making an impact at Diamonds Factory!
How to prepare for a job interview at Diamonds Factory
✨Know the Brand Inside Out
Before your interview, dive deep into Diamonds Factory and its mission. Understand their values around ethical craftsmanship and luxury service standards. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your People Skills
As a People & Culture Manager, your ability to connect with others is crucial. Prepare examples of how you've successfully built engaged teams or improved workplace culture in previous roles. Highlight your experience in employee relations and how you've handled challenges.
✨Be Ready to Discuss HR Innovations
With the implementation of a new HRIS system on the horizon, be prepared to discuss your experience with HR technology. Share any innovative ideas you have for streamlining operations or enhancing employee experiences, as this aligns with the company's goals.
✨Emphasise Diversity and Inclusion
Diamonds Factory values a diverse and inclusive workplace. Be ready to talk about your commitment to these principles and share specific initiatives you've led or participated in that fostered an inclusive environment. This will resonate well with their mission.