At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Diamonds Factory, a luxury jeweller known for exquisite craftsmanship and personalised service.
- Benefits: Enjoy a competitive salary, quarterly bonuses, private medical insurance, and company events.
- Other info: Opportunity for career growth in a supportive and high-performing team culture.
- Why this job: Be part of a dynamic team shaping the luxury jewellery market and creating memorable moments.
- Qualifications: Five years of management experience in retail, with strong customer service and communication skills.
The predicted salary is between 32000 - 32000 £ per year.
£33,000 - £35,000 + Quarterly Bonus + Excellent Benefits
Do you know how to bring out the best in a retail team and turn great service into strong sales? Are you confident creating memorable customer experiences within luxury retail or jewellery?
Hours: 40 hours per week, working any five out of seven days, including weekends and bank holidays
Contract: Full-time, permanent
The role
Diamonds Factory is looking for an experienced Store Manager to lead, support and inspire a close-knit team of up to five people. Reporting to the Regional Sales Manager, you will take ownership of the day-to-day running of the store. You will help your team reach their targets while making sure every customer feels welcomed, understood and valued. This is a hands-on leadership role for someone who enjoys being present on the shop floor, coaching their team and creating the kind of experience customers remember for all the right reasons.
Key Responsibilities
- Lead, motivate and develop the store team
- Support the team in achieving and exceeding sales targets
- Manage the smooth running of daily store operations
- Create a warm, personal and professional customer experience
- Use consultative selling to understand each customer’s needs
- Gather feedback and identify ways to improve service
- Maintain strong knowledge of the jewellery collections
- Deliver regular product and sales training
- Build a positive, supportive and high-performing team culture
- Maintain the standards expected from a luxury jewellery brand
About our company
Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele. Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet. With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market.
The Benefits
- Quarterly bonus opportunity
- Company pension
- Private medical insurance
- Referral programme
- Company events
The person you will need:
- At least five years’ management experience
- A strong background in retail sales and customer service
- The ability to coach, motivate and develop a team
- Confidence working with luxury products and customers
- Excellent communication and relationship-building skills
- Three years’ jewellery experience would be preferred
What’s next
If you are ready to lead a talented team and create exceptional customer experiences, apply now to join Diamonds Factory.
Store Manager in Norwich employer: Diamonds Factory
At Diamonds Factory, we pride ourselves on being a forward-thinking employer that values innovation and employee well-being. Our vibrant Hatton Garden office fosters a supportive culture where your contributions are recognised, and you can enjoy flexible working arrangements alongside comprehensive benefits like private healthcare and enhanced leave entitlements. Join us to make a meaningful impact in a fast-growing, values-led business dedicated to shaping exceptional employee experiences in the luxury retail sector.
